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  1. ability to push RC Video meeting transcriptions into Bullhorn  ·  Planned

  2. Integrating With CompanyCam  ·  New

  3. Zoom had an admin data feature which allows the administrator the ability to pull the meeting participation information to show who join...  ·  Under Review

  4. Extension Text Task Assignment  ·  Under Review

  5. Implement a mapping message window to prompt users on how they want to populate data, similar to Outlook's import process  ·  Under Review

  6. Multi-tenant sites  ·  New

  7. Update the CNAM data base for 3rd party Number  ·  New

  8. Prevent Duplicate Call Logs in MS Teams When Landline is Busy  ·  New

  9. ms voice authentication message will start to play even the user have not answer their RingCentral phone or app  ·  New

  10. Option to display SMS usage data to the Admin portal billing information to display the data for up to 1 year instead of 90 days.  ·  Under Review

  11. RingCentral and InContact do not share data - IVR with Extension failure  ·  Already Exists

  12. Option to set Emergency Response Location in Phones and Devices Section of Admin Portal for Soft Phone Users  ·  New

  13. Cross Reference Call ID in Agent State History Reporting API  ·  Under Review

  14. WFM PRO - Ability to Export more future facing data from Intraday manager  ·  Under Review

  15. Doesn't anybody know how to make advance IVR and transfer the data  ·  Needs More Information

  16. ability to receive a notification before the data will be deleted from ringcentral server  ·  Under Review

  17. Sales Force Customer Data Pop Screen when answering parked call on Custom Park Lines  ·  Under Review

  18. Call recording data is IMPOSSIBLE to match between InContact or RingCentral App and our storage  ·  Will Not Implement

  19. IN PC your data does not include Agent Name and ID for all dispositions or classification  ·  Future Consideration

  20. Folder mode configuration enhancement  ·  Will Not Implement