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  1. Show Microsoft Teams AD information for caller instead of extension only  ·  Under Review

  2. Pull Job Title and Department fields from Active Directory  ·  Under Review

  3. Salesforce  ·  New

  4. Analytics Portal Performance Reports Visibility  ·  Under Review

  5. Please restore the ability to change the default role for a new user  ·  Implemented

  6. Enhanced Team Messaging Group Visibility and Role

  7. Add the line registration feature for the RingCentral app (mobile and desktop). Without this feature functions like the Call Me function...  ·  Under Review

  8. Extend Share Voicemail Functionality to Call Queues and Message Only Ext's  ·  Implemented

  9. Update RingCentral agent availability statuses in Salesforce user fields  ·  Under Review

  10. Analytics for Meetings Dashboard: Report Specifically For 1 Day Only  ·  Under Review

  11. QM Report - Near End Disconnect with Sentiment Dashboard  ·  Planned

  12. Add "Sections" back to Tasks in the new RingCentral App  ·  Implemented

  13. Export Call Queue Details with Voicemail Notification Email  ·  New

  14. IVR for order status, sending texts and more interactive experiences.  ·  Under Review

  15. Merging app with web site  ·  Under Review

  16. Requests for Report Subscription Features  ·  Under Review

  17. RingSense to display Ext only on outbound calls  ·  New

  18. Simple CRM solutions  ·  Will Not Implement

  19. Ability to see RingCentral user directory in Dynamics 365 RC App  ·  Under Review

  20. Annual Stat Report with Month and Quarters Totals