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  1. Coaching Page – Multi-Team View and Comparison (RingSense)  ·  New

  2. Add feature to organize Text Message Templates alphabetically or numerically so as to improve organization and make them more useful  ·  New

  3. Can we schedule a text message to send at a later time? Can we schedule when to send a text message?  ·  Planned

  4. AUTOMATION FOR CLEAR DATA ON RINGCENTRAL DESKTOP APPLICATION  ·  Under Review

  5. Automated Text Responses  ·  Planned

  6. Super admin Role on the Account are capable of Data export / Message Data Export

  7. Ability to see the weighted mean on Real Time Dashboards  ·  New

  8. RingCX Audit Logs Queue Event Elements For Voice and Digital Queues Lack Sufficient Detail  ·  Planned

  9. performance reports  ·  New

  10. Ability to reduce the auto-lock of conversations that have had no response from 4 days to required number.  ·  Planned

  11. View individual responses in calibration report

  12. Feature Request: Show outgoing fax number for every user  ·  Future Consideration

  13. Add 933 dialing support to allow for testing of our 911 Notifications  ·  Under Review

  14. There should be an email notification sent if a data failed to sync in Archiver  ·  Under Review

  15. Align RingCX Agent 'Stats' Tab with Real-Time Analytics: Split 'Presented' into Inbound & Outbound  ·  Under Review

  16. Data that shows time and date of call refusals in Analytics, Performance report  ·  Under Review

  17. Integrate with Jobber  ·  Planned

  18. Microsoft PowerBi  ·  New

  19. UK Regional Redaction for RingSense for RingCX/RingEX/Sales  ·  Implemented

  20. Message data import feature

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