1193 search results
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Include the phone state in the data analytics for examples time spent in DND · New
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Integrate with Jobber · Planned
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reply to specific texts in the conversation · New
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Feature Request: Super Admin Self-Service Contact Center Routing Change
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live agent state visibility for other agents in same queue · Future Consideration
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Offline use of RingCentral Application · Will Not Implement
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Feature Request: RingCX | API for Microsoft Company Directory Integration · Future Consideration
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Dispositions · New
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Custom Role - Phone Number Breakout · New
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Chat Inactivity Timeout Settings · Under Review
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Engage Digital - Allow multiple routing strategies for different email channels · Already Exists
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SMS Read Receipt · New
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RingCX Global Secondary Nodes · Under Review
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Option to disconnect the call if no response/dead air. · New
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Feature Request: Report on Transferred Call Destinations in RingCX · Under Review
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Include "Microphone" and "Speaker" in MOS call card for phone calls
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Add verbal response as an option · Under Review
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Configurable Data Retention Period for all AI tool · New
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Configurable Notification Sounds for RingCX Engage Digital · New
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RingSense QM Report - Interaction Arrival AI Analytics · Needs More Information