Settings and activity

72 results found

1. Move Call Park Button to Diallers Main Menu Inteface

   2 votes

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   New  ·  0 comments  ·  Phone & Messaging » Application  ·  Delete…  ·  Admin →
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   Kevin supported this idea  ·  May 14, 2025

2. Enhanced Call Reports for Call Queue

   3 votes

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   New  ·  0 comments  ·  Phone & Messaging » Admin Portal  ·  Delete…  ·  Admin →
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   Kevin supported this idea  ·  May 14, 2025

3. Outbound Caller ID Name (CNAM) for US Toll-Free Numbers

   29 votes

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   New  ·  2 comments  ·  Phone & Messaging » General Phone  ·  Delete…  ·  Admin →
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   Kevin supported this idea  ·  May 14, 2025

4. Admin control on AI notes - disable or enable automatic AI notes in Admin portal or Templates

   42 votes

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   New  ·  3 comments  ·  Phone & Messaging » Admin Portal  ·  Delete…  ·  Admin →
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   Kevin supported this idea  ·  May 14, 2025

5. Improve the overall expereince of National and International whitelisting

   58 votes

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   6 comments  ·  Phone & Messaging » Other  ·  Delete…  ·  Admin →
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   Planned  ·  AdminJessica Hernandez (Community and Social Media Engagement Manager, RingCentral) responded

   We appreciate your feedback everyone. This is actively being looked into by our Fraud, Risk and Security team, along with our Account Management Teams. You'll start to see improvements over the next couple of months!

   Kevin supported this idea  ·  May 14, 2025

6. Ability to dial out while there is an incoming call

   90 votes

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   Under Review  ·  20 comments  ·  Phone & Messaging » Application  ·  Delete…  ·  Admin →
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   Kevin supported this idea  ·  May 14, 2025

7. Streaming Music / Message on Hold

   77 votes

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   Under Review  ·  17 comments  ·  Phone & Messaging » General Phone  ·  Delete…  ·  Admin →
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   Kevin supported this idea  ·  May 14, 2025

8. Site specific directory, Hide the company directory from specific users only

   89 votes

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   5 comments  ·  Phone & Messaging » Application  ·  Delete…  ·  Admin →
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   Under Review  ·  AdminJessica Hernandez (Community and Social Media Engagement Manager, RingCentral) responded
   Kevin supported this idea  ·  May 14, 2025

9. Need Public Parking in HUD

   22 votes

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   New  ·  13 comments  ·  Phone & Messaging » HUD & Presence  ·  Delete…  ·  Admin →
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   Kevin supported this idea  ·  May 14, 2025

10. Permanently minimize the AI Notes and Transcript box

    81 votes

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    20 comments  ·  Phone & Messaging » Application  ·  Delete…  ·  Admin →
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    Implemented  ·  AdminJessica Hernandez (Community and Social Media Engagement Manager, RingCentral) responded

    Hi all, when the call screen/ dialer is popped out of the app, you are now able to minimize the AI Transcript and Note screen. Please ensure you are on the latest version of the app for this update. Thank you!

    Kevin supported this idea  ·  May 14, 2025

11. Allow admins to change user profile information (including pictures)

    125 votes

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    Under Review  ·  24 comments  ·  Phone & Messaging » Admin Portal  ·  Delete…  ·  Admin →
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    Kevin commented  ·  May 14, 2025  ·  Edit…  ·  Delete…

    Is RingCentral going under? Seems their customer engagement has completely disappeared.

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    Kevin commented  ·  May 28, 2024  ·  Edit…  ·  Delete…

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    Kevin supported this idea  ·  May 28, 2024

12. Ability to set desk phone admin password through admin portal.

    37 votes

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    New  ·  4 comments  ·  Phone & Messaging » Admin Portal  ·  Delete…  ·  Admin →
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    Kevin supported this idea  ·  Oct 31, 2024

13. HUD List Vertical Format vs Horizontal Format option

    40 votes

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    New  ·  7 comments  ·  Phone & Messaging » HUD & Presence  ·  Delete…  ·  Admin →
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    Kevin commented  ·  Oct 31, 2024  ·  Edit…  ·  Delete…

    The change away from a list style is horrific. Makes that screen useless.

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    Kevin supported this idea  ·  Oct 31, 2024

14. Audit Trail Enhancements

    228 votes

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    67 comments  ·  Phone & Messaging » Admin Portal  ·  Delete…  ·  Admin →
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    Under Review  ·  AdminJessica Hernandez (Community and Social Media Engagement Manager, RingCentral) responded

    As there are so many great ideas and suggestions for Audit Trail enhancements, we've merged them into one record to better track these feature requests. Your individual idea has not been lost, and our development team knows how important this part of the system is for everyone! We'll provide more updates when available. Thank you!

    
    

    In the meantime, please continue to leave comments on your ideal audit trail enhancement and use cases.

    Kevin supported this idea  ·  Oct 31, 2024

15. Gather Firmware files for the desk phones

    5 votes

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    Under Review  ·  0 comments  ·  Phone & Messaging » Hardware  ·  Delete…  ·  Admin →
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    Kevin supported this idea  ·  Oct 24, 2024

16. Checking the Firmware version via the admin portal

    7 votes

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    Under Review  ·  0 comments  ·  Phone & Messaging » Admin Portal  ·  Delete…  ·  Admin →
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    Kevin supported this idea  ·  Oct 24, 2024

17. Device Reporting for Firmware versions

    7 votes

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    Under Review  ·  1 comment  ·  Analytics & Reporting » Other  ·  Delete…  ·  Admin →
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    Kevin commented  ·  Oct 24, 2024  ·  Edit…  ·  Delete…

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    Kevin supported this idea  ·  May 22, 2024

18. Assign co-host in RingCentral Video

    78 votes

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    Future Consideration  ·  17 comments  ·  Events & Video » Video Meetings (RCV)  ·  Delete…  ·  Admin →
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    Kevin commented  ·  Jun 27, 2024  ·  Edit…  ·  Delete…

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    Kevin supported this idea  ·  Jun 27, 2024

19. Alternative host for Webinars and Meetings

    4 votes

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    Future Consideration  ·  1 comment  ·  Events & Video » Legacy Meetings (RCM)  ·  Delete…  ·  Admin →
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    Kevin commented  ·  Jun 27, 2024  ·  Edit…  ·  Delete…

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    Kevin supported this idea  ·  Jun 27, 2024

20. Alternate Host

    12 votes

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    Future Consideration  ·  3 comments  ·  Events & Video » Other  ·  Delete…  ·  Admin →
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    Kevin commented  ·  Jun 27, 2024  ·  Edit…  ·  Delete…

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    Kevin supported this idea  ·  Jun 27, 2024