Settings and activity
72 results found
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474 votesImplemented ·
AdminJessica Hernandez
(Community and Social Media Engagement Manager, RingCentral)
responded
This is now live! Learn more about this new feature here: RingEX Call Answered Elsewhere status
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Kevin
supported this idea
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27 votes
An error occurred while saving the comment Kevin
commented
We occasionally see our RingCentral numbers come up on mobile devices as POTENTIAL SPAM and it would be nice if we could get RingCentral to be able to rectify these via a WebUI process.
Kevin
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48 votesKevin
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36 votesImplemented ·AdminJessica Hernandez
(Community and Social Media Engagement Manager, RingCentral)
responded
Hi everyone, this is now available on the downloads page: https://support.ringcentral.com/download.html
Kevin
supported this idea
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19 votesNeeds More Information ·AdminJessica Hernandez
(Community and Social Media Engagement Manager, RingCentral)
responded
Hello, can you please clarify what you are referring to? Screenshots are very helpful. Are you referring to the status when the HUD is popped out from the RingCentral app?
Kevin
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19 votesKevin
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164 votesKevin
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18 votes
An error occurred while saving the comment Kevin
commented
Rebecca: the amusing/sad part about this, is the 15+ year old phone system we swapped out for RC could do this; We LOST functionality with a "new" system.
Kevin
supported this idea
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An error occurred while saving the comment Kevin
commented
This is a huge issue and basically makes the phone expansion units worthless. Staff cannot choose which lines need to ring for them, but still have visibility on the larger scope of lines that they utilize, monitor, or transfer to. It would be great if RC could comment on this "future consideration" and give a sense if this is on the roadmap.
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6 votes
An error occurred while saving the comment Kevin
commented
This can be closed. At some point the functionality was added
Kevin
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4 votesKevin
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Kevin
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45 votesKevin
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19 votes
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52 votesKevin
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21 votesKevin
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4 votesKevin
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207 votesNeeds More Information ·AdminJessica Hernandez
(Community and Social Media Engagement Manager, RingCentral)
responded
Hello everyone, this has been implemented in 22.3.1. This version of the app was rolled out to all accounts over 8/25-8/31. No additional action is required to initiate the feature on the app, please confirm you are on at least 22.3.1.
This feature allows for caller ID to transfer in these scenarios.
Warm/Consultative Transfer:
- Incoming call from PSTN/RC # to RingCentral and transferred to RC number
Blind Transfer:
- Incoming call from PSTN/RC # to RingCentral and transferred to RC number
- Incoming call from PSTN/RC # to RingCentral and transferred to RC voicemail
The feature requires the following endpoints to work successfully. This applies to both the user invoking the transfer as well as the user who is the destination of the transfer.
Desk phones: Any Poly, Avaya or Unify models.
RingCentral App: Version 21.4.30 or later
RingCentral Mobile App: Version 22.1.10 or later
RingCentral Phone App: Version…
Kevin
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3 votesKevin
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237 votesImplemented ·AdminJessica Hernandez
(Community and Social Media Engagement Manager, RingCentral)
responded
Learn how to set up and apply a holiday call handling template as an admin here: https://support.ringcentral.com/article-v2/Setting-custom-holiday-rules-for-user-extensions.html?brand=RingCentral&product=RingEX&language=en_US
Kevin
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18 votes
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6 votesKevin
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@Jessica any further updates?