Settings and activity
62 results found
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45 votesKevin supported this idea ·
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18 votes
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51 votesKevin supported this idea ·
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21 votesKevin supported this idea ·
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4 votesKevin supported this idea ·
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178 votesNeeds More Information · AdminJessica Hernandez (Community and Social Media Engagement Manager, RingCentral) respondedHello everyone, this has been implemented in 22.3.1. This version of the app was rolled out to all accounts over 8/25-8/31. No additional action is required to initiate the feature on the app, please confirm you are on at least 22.3.1. This feature allows for caller ID to transfer in these scenarios. Warm/Consultative Transfer: - Incoming call from PSTN/RC # to RingCentral and transferred to RC number Blind Transfer: - Incoming call from PSTN/RC # to RingCentral and transferred to RC number - Incoming call from PSTN/RC # to RingCentral and transferred to RC voicemail The feature requires the following endpoints to work successfully. This applies to both the user invoking the transfer as well as the user who is the destination of the transfer.Desk phones: Any Poly, Avaya or Unify models. RingCentral App: Version 21.4.30 or laterRingCentral Mobile App: Version 22.1.10 or laterRingCentral Phone App: Version 22.2 or later…Kevin supported this idea ·
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3 votesKevin supported this idea ·
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218 votesPlanned · AdminJessica Hernandez (Community and Social Media Engagement Manager, RingCentral) respondedHi everyone, this is under development now. Current plan is to have available late Q4 2024. Will keep everyone updated if dates change. Thank you!
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18 votes
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6 votesKevin supported this idea ·
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13 votesKevin supported this idea ·
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62 votes
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161 votesImplemented · AdminJessica Hernandez (Community and Social Media Engagement Manager, RingCentral) responded
Hi all, there's a DND Sync on hardphone toggle that may need to be enabled for your account if presence sync is not working as expected. Please contact support for assistance in getting this enabled on your account!
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138 votesFuture Consideration · AdminJessica Hernandez (Community and Social Media Engagement Manager, RingCentral) respondedSeptember 2023 UpdateThank you for your responses and feedback everyone! Product has completed their research into this possibility and have confirmed that at this time, the feature is not on any upcoming roadmaps. With this update, the status for the idea has been changed to Future Consideration. Hello everyone, Thank you for your interest in this idea. As our product managers are researching this feature, they'd like to know if you want this to be for Direct Messages and Teams, or just Direct Messages? Please leave your feedback and use case via comment. Thanks all!
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143 votesKevin supported this idea ·
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564 votesImplemented · AdminJessica Hernandez (Community and Social Media Engagement Manager, RingCentral) respondedThis is now live! Check it out in app under Notifications and Audio
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Agreed - this seems like a pretty standard feature, and we're surprised it doesn't work in RingCentral. If you are in an active call, whether it's through a physical handset, or from the computer / mobile app, the system should know you're on the phone and suppress all the pop-ups and audible rings. It's very distracting and unprofessional.