Settings and activity
97 results found
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1 voteAdriane Bartholomew shared this idea ·
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3 votes
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2 votes
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77 votes
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2 votes
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3 votes
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6 votes
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6 votes
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4 votes
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3 votes
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9 votes
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20 votes
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647 votesPlanned · AdminJessica Hernandez (Community and Social Media Engagement Manager, RingCentral) responded
Update March 2024: This feature has been delayed. Current estimated timeline is Q4 2024.
Planned for Q2 2024.
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44 votes
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10 votes
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32 votes
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13 votes
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89 votes
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160 votesPlanned · AdminJessica Hernandez (Community and Social Media Engagement Manager, RingCentral) respondedHello all, wanted to share this video with you, to see if it matches your needs!It’s only a minute long, but note that there is no audio. In this video, a call queue member “SZ” receives and answers a call from the Test 1 call queue.After about 10-15 seconds, you’ll see a call pop-up in the Call Queue Pickup section of the HUD. This is a 2nd call that “SZ” then answers from Test 1 call queue, which puts the first call on hold.If this meets your needs, please let us know. We have also included the KB article.https://www.loom.com/share/59599e5b02a14bb6a84fcf02560a2c68 https://support.ringcentral.com/article-v2/Set-up-Call-Queue-Pickup-Group.html?brand=RC_US&product=RingCentral_MVP&language=en_US
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59 votes