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Settings and activity

97 results found

  1. Simultaneous - removed the missed calls in the Glip

    2 votes

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    Under Review  ·  0 comments  ·  Phone & Messaging » Admin Portal  ·  Admin →
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  2. Automatic Fax forwarding to a number

    13 votes

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    Under Review  ·  4 comments  ·  Phone & Messaging » Other  ·  Admin →
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  3. Create feature that shows similar data using Analytics report and Call logs excel file

    16 votes

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    Under Review  ·  3 comments  ·  Phone & Messaging » Admin Portal  ·  Admin →
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  4. Allow handling of multiple Call Queue calls

    104 votes

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    21 comments  ·  Phone & Messaging » Other  ·  Admin →
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    Under Review  ·  AdminJessica Hernandez (Community and Social Media Engagement Manager, RingCentral) responded
    Check out https://support.ringcentral.com/article/Set-up-Call-Queue-Pickup-Group.html for how to set up call queue pickup groups. When pickup members are also call queue agents, they can pick up multiple queue calls concurrently.The Call Queue Pickup feature allows any call queue pickup member to answer multiple queue calls concurrently. Here is a presentation showing all of the setup details and supported use cases and call flows. Please let us know if you have any questions. https://docs.google.com/presentation/d/1H1gaxrrboXCSjvifzIw8rRYGkHdQENN_oOu9W6P_4To/edit?usp=sharingThank you for providing additional feedback on your use cases. We've changed the status back to under review from implemented.

  5. Implement a delete all button for Personal Contacts

    15 votes

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    Under Review  ·  1 comment  ·  Phone & Messaging » Application  ·  Admin →
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  6. Ability to use an old version of Admin Portal

    8 votes

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    Under Review  ·  2 comments  ·  Phone & Messaging » Admin Portal  ·  Admin →
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  7. The Ability to disable a specific feature on the Admin Portal

    2 votes

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    Under Review  ·  0 comments  ·  Phone & Messaging » Admin Portal  ·  Admin →
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  8. cust want to have the option to transfer the call directly to the voicemail using presence

    8 votes

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    Under Review  ·  1 comment  ·  Phone & Messaging » Other  ·  Admin →
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  9. Zero Dialing- Do nothing

    8 votes

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    Under Review  ·  2 comments  ·  Phone & Messaging » Admin Portal  ·  Admin →
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  10. The ability to check performance reports of all call queues even though you're not assigned as manager to it

    4 votes

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    Under Review  ·  2 comments  ·  Analytics & Reporting » Other  ·  Admin →
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  11. Sync contacts from portal to deskphones

    43 votes

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    Under Review  ·  5 comments  ·  Phone & Messaging » Contacts  ·  Admin →
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  12. Use Company Fax as Caller ID even assigned to user extension directly

    13 votes

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    Under Review  ·  2 comments  ·  Phone & Messaging » Fax  ·  Admin →
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  13. The ability to automatically change a number on the admin portal

    2 votes

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    Under Review  ·  0 comments  ·  Phone & Messaging » Admin Portal  ·  Admin →
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  14. Caller ID - Update All

    5 votes

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    Under Review  ·  0 comments  ·  Phone & Messaging » Other  ·  Admin →
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  15. Please make that we could log in on extension to multiple computer applications

    7 votes

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    Under Review  ·  3 comments  ·  Phone & Messaging » Admin Portal  ·  Admin →
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  16. Ringcentral to offer Indian number as IVN and Global office

    2 votes

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    Under Review  ·  0 comments  ·  Phone & Messaging » Other  ·  Admin →
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  17. For Multi Site: Receive incoming calls with announcement saying which site is calling

    2 votes

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    Under Review  ·  0 comments  ·  Phone & Messaging » Admin Portal  ·  Admin →
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  18. Show Toll-free minute usage in Service Web

    46 votes

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    New  ·  6 comments  ·  Phone & Messaging » Admin Portal  ·  Admin →
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  19. Have an option to set the primary number(main) to either voice only

    3 votes

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    Under Review  ·  0 comments  ·  Phone & Messaging » Admin Portal  ·  Admin →
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  20. Audit Trail Enhancements

    195 votes

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    60 comments  ·  Phone & Messaging » Admin Portal  ·  Admin →
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    Under Review  ·  AdminJessica Hernandez (Community and Social Media Engagement Manager, RingCentral) responded

    As there are so many great ideas and suggestions for Audit Trail enhancements, we've merged them into one record to better track these feature requests. Your individual idea has not been lost, and our development team knows how important this part of the system is for everyone! We'll provide more updates when available. Thank you!


    In the meantime, please continue to leave comments on your ideal audit trail enhancement and use cases.

    An error occurred while saving the comment
    Adriane Bartholomew commented  · 

    enable customer to check who disabled the SMS feature on their account.

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