Settings and activity

234 results found

1. Improve Text to Speech w/o requiring recording audio prompts and calling APIs via JavaScript

   2 votes

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   Future Consideration  ·  0 comments  ·  RingCX » Other  ·  Delete…  ·  Admin →
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2. Ability to switch language for Text to Speech

   3 votes

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   Planned  ·  0 comments  ·  RingCX » Call & screen recording  ·  Delete…  ·  Admin →
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3. Improve ability to remove widget link

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   Under Review  ·  0 comments  ·  RingCX » Other  ·  Delete…  ·  Admin →
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4. AI-based automated translation tool in RingCX digital channels

   8 votes

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   Needs More Information  ·  0 comments  ·  RingCX » AI agent & supervisor assist  ·  Delete…  ·  Admin →
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5. Agent personal queue - Easy UI feature

   8 votes

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   Future Consideration  ·  1 comment  ·  RingCX » Admin experience  ·  Delete…  ·  Admin →
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6. Better digital support for bank branches

   3 votes

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   Planned  ·  0 comments  ·  RingCX » Digital experience  ·  Delete…  ·  Admin →
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7. Upgrade LumenVox ASR

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   Implemented  ·  0 comments  ·  RingCX » Other  ·  Delete…  ·  Admin →
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8. Ability to transfer to another IVR

   6 votes

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   Planned  ·  1 comment  ·  RingCX » Interaction routing, workflow & queuing  ·  Delete…  ·  Admin →
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9. AI/NLU for Voice Bots (IVR)

   12 votes

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   Future Consideration  ·  2 comments  ·  RingCX » Interaction routing, workflow & queuing  ·  Delete…  ·  Admin →
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10. Pre-Built Admin Roles

    3 votes

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    Planned  ·  1 comment  ·  RingCX » Other  ·  Delete…  ·  Admin →
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11. Add avatar support at the agent level

    2 votes

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    Future Consideration  ·  0 comments  ·  RingCX » Other  ·  Delete…  ·  Admin →
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12. Ability to create custom fields by source

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    Future Consideration  ·  0 comments  ·  RingCX » Other  ·  Delete…  ·  Admin →
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13. Ability to "Cherry Pick" callers out of a queue

    5 votes

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    Future Consideration  ·  0 comments  ·  RingCX » Interaction routing, workflow & queuing  ·  Delete…  ·  Admin →
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14. Add change forum category for Khoros/Lithium connector

    3 votes

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    Future Consideration  ·  0 comments  ·  RingCX » Digital experience  ·  Delete…  ·  Admin →
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15. Easier authentication for new APIs

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    0 comments  ·  RingCX » Integrations & APIs  ·  Delete…  ·  Admin →
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    Implemented  ·  AdminPaula (Group Product Manager, RingCentral) responded

    Please visit https://developers.ringcentral.com

16. PCI Compliance

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    Future Consideration  ·  0 comments  ·  RingCX » Other  ·  Delete…  ·  Admin →
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17. Check Queue Status Nodes

    3 votes

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    Future Consideration  ·  0 comments  ·  RingCX » Interaction routing, workflow & queuing  ·  Delete…  ·  Admin →
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18. Loop node for IVR Studio

    3 votes

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    Implemented  ·  1 comment  ·  RingCX » Other  ·  Delete…  ·  Admin →
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19. Access to web service responses for agent scripting

    2 votes

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    Future Consideration  ·  1 comment  ·  RingCX » Other  ·  Delete…  ·  Admin →
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20. Conditional Queue Events - Engage Voice

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    Future Consideration  ·  0 comments  ·  RingCX » Interaction routing, workflow & queuing  ·  Delete…  ·  Admin →
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