Settings and activity
59 results found
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227 votesUnder Review ·
AdminJessica Hernandez
(Community and Social Media Engagement Manager, RingCentral)
responded
As there are so many great ideas and suggestions for Audit Trail enhancements, we've merged them into one record to better track these feature requests. Your individual idea has not been lost, and our development team knows how important this part of the system is for everyone! We'll provide more updates when available. Thank you!
In the meantime, please continue to leave comments on your ideal audit trail enhancement and use cases.
Kevin
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6 votesKevin
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Kevin
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20 votes
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4 votesKevin
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36 votesImplemented ·AdminJessica Hernandez
(Community and Social Media Engagement Manager, RingCentral)
responded
Hi everyone, this is now available on the downloads page: https://support.ringcentral.com/download.html
Kevin
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13 votes
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40 votes
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61 votes
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92 votes
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8 votes
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15 votes
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77 votes
I understand that the original request specifies 911 notification routing based on the called number. However, if we implemented site-based 911 notification routing, would that still meet the requirements, as Craig mentioned in his comment below? I would appreciate your feedback.
Kevin
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44 votesKevin
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9 votes
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123 votes
GA in 2H 2023.
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33 votesKevin
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34 votes
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77 votesKevin
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239 votesImplemented ·AdminJessica Hernandez
(Community and Social Media Engagement Manager, RingCentral)
responded
Learn how to set up and apply a holiday call handling template as an admin here: https://support.ringcentral.com/article-v2/Setting-custom-holiday-rules-for-user-extensions.html?brand=RingCentral&product=RingEX&language=en_US
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185 votesImplemented ·AdminJessica Hernandez
(Community and Social Media Engagement Manager, RingCentral)
responded
Learn more about controlling user access to the accept queue calls feature here!
Currently, we use the Teams Embedded app and have presence sync turned on. While that feature works pretty well, it's not a great practice that the presense sync is tied to my admin account. If I were to leave the company, or my account were to get disabled for any reason, it would break the integration.Would prefer to use a shared secret or certificate or some other authentication mechanism.ALSO... If you look through the audit trail in RingCentral, it's full of entries for every time someone's status changes in Teams. Why is this tied to my admin account? Couldn't RC automatically tie it to the super admin account, or just not tie it to any account at all in the audit trail?