Settings and activity

211 results found

1. Forward SMS to External Phone Number

   9 votes

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   Under Review  ·  1 comment  ·  Phone & Messaging » Application  ·  Delete…  ·  Admin →
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   Jenny supported this idea  ·  May 17, 2024

2. Option to Customize Presence Name

   3 votes

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   1 comment  ·  Phone & Messaging » HUD & Presence  ·  Delete…  ·  Admin →
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   Needs More Information  ·  AdminJessica Hernandez (Community and Social Media Engagement Manager, RingCentral) responded

   Hello, can you please provide additional context for this request? Do you have screenshots of where in the app you would like to see this feature? Thank you! 

   Jenny shared this idea  ·  May 14, 2024

3. Self Service Custom Configs (Poly)

   20 votes

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   Under Review  ·  2 comments  ·  Phone & Messaging » Hardware  ·  Delete…  ·  Admin →
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   Jenny supported this idea  ·  May 14, 2024

4. Increase Data Retention for Automatic Call recording (Data Retention Policy)

   59 votes

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   Under Review  ·  3 comments  ·  Phone & Messaging » Admin Portal  ·  Delete…  ·  Admin →
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   Jenny supported this idea  ·  May 10, 2024

5. disable incoming call ringing on desktop app, but allow only on mobile app

   6 votes

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   Under Review  ·  2 comments  ·  Phone & Messaging » Other  ·  Delete…  ·  Admin →
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   Jenny supported this idea  ·  May 7, 2024

6. Ability to block short code numbers the same as blocked phone numbers

   36 votes

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   Under Review  ·  2 comments  ·  Phone & Messaging » Admin Portal  ·  Delete…  ·  Admin →
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   Jenny supported this idea  ·  May 6, 2024

7. I want the ability to ignore calls coming in on a call queue

   48 votes

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   Under Review  ·  4 comments  ·  Phone & Messaging » Application  ·  Delete…  ·  Admin →
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   Jenny supported this idea  ·  May 6, 2024

8. Task Notifications / Reminders / Alerts

   9 votes

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   Future Consideration  ·  1 comment  ·  Phone & Messaging » App Tasks/Events/Calendar  ·  Delete…  ·  Admin →
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   Jenny supported this idea  ·  Apr 30, 2024

9. Position in Queue, Estimated wait time, and Call queue caller call back feature

   169 votes

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   Future Consideration  ·  26 comments  ·  Phone & Messaging » Call Queues  ·  Delete…  ·  Admin →
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   Jenny supported this idea  ·  Apr 29, 2024

10. Limited extension HUD and Presence

    10 votes

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    0 comments  ·  Phone & Messaging » Other  ·  Delete…  ·  Admin →
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    Jenny supported this idea  ·  Apr 25, 2024

11. CNAM for a mobile carrier

    38 votes

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    Under Review  ·  4 comments  ·  Phone & Messaging » Application  ·  Delete…  ·  Admin →
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    Jenny supported this idea  ·  Apr 23, 2024

12. Outbound Calls of Members of the Call Queue be Visible in the Call Queue Call Logs

    3 votes

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    Under Review  ·  0 comments  ·  Phone & Messaging » Admin Portal  ·  Delete…  ·  Admin →
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    Jenny supported this idea  ·  Apr 18, 2024

13. Missed call report that shows all available users at the time of the missed call.

    34 votes

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    Under Review  ·  0 comments  ·  Analytics & Reporting » Other  ·  Delete…  ·  Admin →
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    Jenny supported this idea  ·  Apr 16, 2024

14. Remove call queue on the presence

    3 votes

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    0 comments  ·  Phone & Messaging » Application  ·  Delete…  ·  Admin →
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    Jenny supported this idea  ·  Apr 12, 2024

15. option to view individual SMS logs for non-admin roles

    4 votes

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    0 comments  ·  Analytics & Reporting » Other  ·  Delete…  ·  Admin →
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    Jenny supported this idea  ·  Apr 12, 2024

16. Retrieve deleted conversations

    21 votes

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    Under Review  ·  0 comments  ·  Phone & Messaging » Admin Portal  ·  Delete…  ·  Admin →
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    Jenny supported this idea  ·  Apr 11, 2024

17. Capability to retrieve deleted sms for deleted extensions.

    9 votes

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    Under Review  ·  2 comments  ·  Phone & Messaging » Admin Portal  ·  Delete…  ·  Admin →
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    Jenny supported this idea  ·  Apr 11, 2024

18. Extract SMS

    9 votes

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    Under Review  ·  2 comments  ·  Phone & Messaging » SMS/Text  ·  Delete…  ·  Admin →
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    Jenny supported this idea  ·  Apr 10, 2024

19. SMS Retention

    18 votes

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    Under Review  ·  1 comment  ·  Phone & Messaging » Other  ·  Delete…  ·  Admin →
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    Jenny supported this idea  ·  Apr 10, 2024

20. Corporate Directory on Mitel Phones

    4 votes

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    1 comment  ·  Phone & Messaging » General Phone  ·  Delete…  ·  Admin →
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    Jenny supported this idea  ·  Apr 9, 2024