Settings and activity
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2 votes
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8 votesJames
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2 votesJames
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7 votesJames
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22 votesJames
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163 votesImplemented ·
AdminJessica Hernandez
(Community and Social Media Engagement Manager, RingCentral)
responded
Hi everyone, you are now able to customize the announcement played during the call. Learn where in the Admin portal to update here.
While not the ability to completely turn off the announcement, this customization allows for different companies to take into account their unique compliance needs. If a disclosure is not needed, a silent recording could be uploaded as a workaround.
Thank you!
James
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59 votesJames
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10 votesJames
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22 votesJames
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57 votes
This feature is now live for all RingSense customers. As a RingSense user, you can define minimum duration rules in your duration filters. This is also available as part of your profile settings.
Key benefits of this feature include:
- Custom thresholds: Customers can define minimum call duration rules
- Cleaner data: Automatically hides short calls (e.g., voicemails, misdials) below the threshold
- Business impact: Streamlines analysis by focusing only on meaningful customer interactions
Please take a look at the attached screenshot for instructions on setting up the minimum duration threshold on your account
James
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48 votes
See "Call Queue" filter in "All filters" on the Calls page.
James
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86 votesJames
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13 votesJames
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9 votesJames
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5 votesJames
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14 votesJames
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16 votesJames
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52 votesJames
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6 votesJames
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