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  1. 25 votes

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    Jordan Durante supported this idea  · 
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    Jordan Durante commented  · 

    Need a report that will show the time period that an agent is logged in/out of a call queue.

  2. 3 votes

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    Jordan Durante supported this idea  · 
  3. 30 votes

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    Jordan Durante commented  · 

    +1 on this. There should be an option that Longest idle only recognizes call queue calls.

    Jordan Durante supported this idea  · 
  4. 136 votes

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    Hello everyone, this has been implemented in 22.3.1. This version of the app was rolled out to all accounts over 8/25-8/31. No additional action is required to initiate the feature on the app, please confirm you are on at least 22.3.1. This feature allows for caller ID to transfer in these scenarios. Warm/Consultative Transfer: - Incoming call from PSTN/RC # to RingCentral and transferred to RC number Blind Transfer: - Incoming call from PSTN/RC # to RingCentral and transferred to RC number - Incoming call from PSTN/RC # to RingCentral and transferred to RC voicemail The feature requires the following endpoints to work successfully. This applies to both the user invoking the transfer as well as the user who is the destination of the transfer.Desk phones: Any Poly, Avaya or Unify models. RingCentral App: Version 21.4.30 or laterRingCentral Mobile App: Version 22.1.10 or laterRingCentral Phone App: Version 22.2 or later…
    Jordan Durante supported this idea  · 
  5. 25 votes

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    Jordan Durante supported this idea  · 
  6. 115 votes

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    Jordan Durante supported this idea  · 
  7. 84 votes

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    Jordan Durante supported this idea  · 
  8. 1 vote

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    Jordan Durante shared this idea  · 
  9. 18 votes

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    Jordan Durante shared this idea  · 
  10. 8 votes

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  11. 164 votes

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  12. 14 votes

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  13. 13 votes

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  14. 375 votes

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    We want to hear from you! With this feature available about a month now, our Product Managers would love to hear your feedback. Please leave comments on if you are enjoying the feature and if not how we can improve! Thank you! Happy Holidays! Update 11/1/23:Very happy to say this is live! Please ensure you are on the latest version of the RingCentral app (23.4.1). To learn more about this feature and how to set it up, visit this KB Article: Switching between RingCentral accounts. Thank you to all who joined the early Beta testing program, and for everyone who has voted on this idea. Update 7/25/23:We invite you to join our early Beta testing program to share your feedback on this feature before it is generally available to all customers to help make sure the experience is the best it can possibly be! If interested please email ideas@ringcentral.com indicating…
  15. 166 votes

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  16. 4 votes

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  17. 461 votes

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    Update January 2024: This is now panned for Q2 2024


    Good news! We're planning to implement support for SIP cancel cause=200 "call answered elsewhere" for simultaneous ringing calls. Implementation of this SIP standard will prevent misleading missed call notifications from being reported when the simultaneous ringing call is answered by someone in the group. The feature is planned, but may not get delivered until Q1 2024. We will keep this post updated when we have a more specific date!

  18. 9 votes

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  19. 13 votes

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  20. 9 votes

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