Settings and activity
53 results found
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31 votesJordan Durante supported this idea ·
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3 votesJordan Durante supported this idea ·
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34 votes
An error occurred while saving the comment Jordan Durante commented+1 on this. There should be an option that Longest idle only recognizes call queue calls.
Jordan Durante supported this idea · -
178 votesNeeds More Information · AdminJessica Hernandez (Community and Social Media Engagement Manager, RingCentral) respondedHello everyone, this has been implemented in 22.3.1. This version of the app was rolled out to all accounts over 8/25-8/31. No additional action is required to initiate the feature on the app, please confirm you are on at least 22.3.1. This feature allows for caller ID to transfer in these scenarios. Warm/Consultative Transfer: - Incoming call from PSTN/RC # to RingCentral and transferred to RC number Blind Transfer: - Incoming call from PSTN/RC # to RingCentral and transferred to RC number - Incoming call from PSTN/RC # to RingCentral and transferred to RC voicemail The feature requires the following endpoints to work successfully. This applies to both the user invoking the transfer as well as the user who is the destination of the transfer.Desk phones: Any Poly, Avaya or Unify models. RingCentral App: Version 21.4.30 or laterRingCentral Mobile App: Version 22.1.10 or laterRingCentral Phone App: Version 22.2 or later…Jordan Durante supported this idea ·
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26 votesJordan Durante supported this idea ·
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145 votesJordan Durante supported this idea ·
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90 votesJordan Durante supported this idea ·
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1 voteJordan Durante shared this idea ·
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19 votesJordan Durante shared this idea ·
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8 votes
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180 votesPlanned · AdminJessica Hernandez (Community and Social Media Engagement Manager, RingCentral) responded
Planned for November 2024!
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21 votes
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13 votes
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375 votesImplemented · AdminJessica Hernandez (Community and Social Media Engagement Manager, RingCentral) respondedWe want to hear from you! With this feature available about a month now, our Product Managers would love to hear your feedback. Please leave comments on if you are enjoying the feature and if not how we can improve! Thank you! Happy Holidays! Update 11/1/23:Very happy to say this is live! Please ensure you are on the latest version of the RingCentral app (23.4.1). To learn more about this feature and how to set it up, visit this KB Article: Switching between RingCentral accounts. Thank you to all who joined the early Beta testing program, and for everyone who has voted on this idea. Update 7/25/23:We invite you to join our early Beta testing program to share your feedback on this feature before it is generally available to all customers to help make sure the experience is the best it can possibly be! If interested please email ideas@ringcentral.com indicating…
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169 votesImplemented · AdminJessica Hernandez (Community and Social Media Engagement Manager, RingCentral) respondedNow live as of 1/23/24! Please ensure you are on the latest version of the app. Extended Emoji Library coming January 2024!
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5 votes
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473 votesImplemented · AdminJessica Hernandez (Community and Social Media Engagement Manager, RingCentral) responded
This is now live! Learn more about this new feature here: RingEX Call Answered Elsewhere status
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9 votes
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13 votes
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9 votes
Need a report that will show the time period that an agent is logged in/out of a call queue.