Settings and activity

100 results found

1. Replace Default “WORKING” State with More Accurate Status When Agents Lose Connection (e.g., Sleep/Idle Timeout)

   23 votes

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   New  ·  2 comments  ·  Contact Center & RingCX » RingCX  ·  Delete…  ·  Admin →
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   Jesse supported this idea  ·  Apr 28, 2025

2. Ability for Any Admin to Modify, Disable, or Delete RCX Historical Report Schedule Regardless of Ownership

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   18 votes

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   Under Review  ·  0 comments  ·  Contact Center & RingCX » RingCX  ·  Delete…  ·  Admin →
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   Jesse supported this idea  ·  Apr 10, 2025

3. call offers for the longest wait time

   147 votes

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   New  ·  10 comments  ·  Contact Center & RingCX » RingCX  ·  Delete…  ·  Admin →
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   Jesse supported this idea  ·  Apr 10, 2025

4. RingCX Voice Agent - Enhanced Call History: Visual Differentiation and Filtering Options

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   29 votes

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   New  ·  1 comment  ·  Contact Center & RingCX » RingCX  ·  Delete…  ·  Admin →
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   Jesse supported this idea  ·  Apr 10, 2025

5. RingCX Audit Logs Queue Event Elements For Voice and Digital Queues Lack Sufficient Detail

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   20 votes

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   Future Consideration  ·  1 comment  ·  Contact Center & RingCX » RingCX  ·  Delete…  ·  Admin →
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   Jesse supported this idea  ·  Apr 3, 2025

6. hashtag # in RCX (IVRs and queue events)

   35 votes

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   New  ·  3 comments  ·  Contact Center & RingCX » RingCX  ·  Delete…  ·  Admin →
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   Jesse commented  ·  Apr 1, 2025  ·  Edit…  ·  Delete…

   I've had a few requests to include # as a DTMF option and have not been able to implement. This would be a good addition

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   Jesse supported this idea  ·  Apr 1, 2025

7. Provide import/export functionality for Phonebook, Blocked Numbers and name/comment fields for all entries

   21 votes

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   New  ·  0 comments  ·  Contact Center & RingCX » Admin Portal  ·  Delete…  ·  Admin →
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   Jesse supported this idea  ·  Mar 31, 2025

8. Save last number used when using "External Phone" as voice connection in RingCX salesforce and standard ( and other) web apps

   19 votes

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   New  ·  1 comment  ·  Contact Center & RingCX » RingCX  ·  Delete…  ·  Admin →
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   Jesse supported this idea  ·  Mar 26, 2025

9. RingCX Analytics: Additional Metrics and Elements to Simplify Use and Provide Enhanced Functionality

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   24 votes

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   Under Review  ·  0 comments  ·  Contact Center & RingCX » RingCX  ·  Delete…  ·  Admin →
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   Jesse supported this idea  ·  Mar 24, 2025

10. Unify RingCX Digital Interaction Options To Simplify Agent and Supervisor Workflow.

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    37 votes

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    Future Consideration  ·  1 comment  ·  Contact Center & RingCX » RingCX  ·  Delete…  ·  Admin →
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    Jesse supported this idea  ·  Mar 19, 2025

11. RingCX Digital Message Notification Improvements

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    32 votes

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    Future Consideration  ·  0 comments  ·  Contact Center & RingCX » RingCX  ·  Delete…  ·  Admin →
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    Jesse supported this idea  ·  Mar 19, 2025

12. Separate Off Hook mode/ permanent connection management options for inbound and dialer-campaigns calling

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    26 votes

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    New  ·  1 comment  ·  Contact Center & RingCX » RingCX  ·  Delete…  ·  Admin →
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    Jesse supported this idea  ·  Mar 18, 2025

13. RingCX Voice Skill "Play Hold Time" Feature Enhancement Request

    6 votes

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    New  ·  0 comments  ·  Analytics & Reporting » Other  ·  Delete…  ·  Admin →
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    Jesse supported this idea  ·  Mar 3, 2025

14. Easier Contact Centre Management Solution

    13 votes

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    New  ·  1 comment  ·  Contact Center & RingCX » RingCX Digital Only  ·  Delete…  ·  Admin →
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    Jesse supported this idea  ·  Feb 27, 2025

15. SayVAR Node: Option To Save Text2Speech As Audio File

    14 votes

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    New  ·  0 comments  ·  Contact Center & RingCX » RingCX  ·  Delete…  ·  Admin →
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    Jesse shared this idea  ·  Jan 14, 2025

16. Filter for Supervisors and Agents

    14 votes

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    New  ·  1 comment  ·  Contact Center & RingCX » RingCX  ·  Delete…  ·  Admin →
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    Jesse commented  ·  Jan 14, 2025  ·  Edit…  ·  Delete…

    Filter for Supervisors/Agents

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    Jesse shared this idea  ·  Jan 14, 2025

17. Remember Agent Selected Voice and Digital Queues at Next Login Checkbox

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    13 votes

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    New  ·  0 comments  ·  Contact Center & RingCX » Accessibility  ·  Delete…  ·  Admin →
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    Jesse supported this idea  ·  Jan 10, 2025

18. Giving a user the ability to select any user within performance reports and not being limited to only the users of call queues they manage.

    18 votes

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    New  ·  0 comments  ·  Analytics & Reporting » Other  ·  Delete…  ·  Admin →
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    Jesse supported this idea  ·  Dec 4, 2024

19. Audit Trail Enhancements

    215 votes

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    65 comments  ·  Phone & Messaging » Admin Portal  ·  Delete…  ·  Admin →
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    Under Review  ·  AdminJessica H. (Admin, RingCentral) responded

    As there are so many great ideas and suggestions for Audit Trail enhancements, we've merged them into one record to better track these feature requests. Your individual idea has not been lost, and our development team knows how important this part of the system is for everyone! We'll provide more updates when available. Thank you!

    
    

    In the meantime, please continue to leave comments on your ideal audit trail enhancement and use cases.

    Jesse supported this idea  ·  Nov 18, 2024

20. Adjustment - Cancel call transfer Label

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    17 votes

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    Future Consideration  ·  1 comment  ·  Contact Center & RingCX » RingCX  ·  Delete…  ·  Admin →
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    Jesse supported this idea  ·  Oct 16, 2024