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← RingCentral Ideas

Settings and activity

84 results found

  1. Ability to exclude internal calls from automatic call recording

    28 votes

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    Under Review  ·  2 comments  ·  Phone & Messaging » Admin Portal  ·  Admin →
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    Jesse supported this idea  · 

  2. Auto answer management options separately for inbound and outbound calling

    24 votes

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    New  ·  4 comments  ·  Contact Center & RingCX » RingCX  ·  Admin →
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  3. Enable Call Controls in RCX Agent UI when dialing Mobile Numbers

    17 votes

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    New  ·  5 comments  ·  Contact Center & RingCX » RingCX  ·  Admin →
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  4. Delay in the event after "Single Play Audio"

    13 votes

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    New  ·  0 comments  ·  Contact Center & RingCX » RingCX  ·  Admin →
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  5. Impersonated admin showing incorrectly in the audit trail

    12 votes

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    New  ·  0 comments  ·  Contact Center & RingCX » RingCX  ·  Admin →
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    Jesse supported this idea  · 

  6. RCX - Toggle for "Admin" and "Analytics" tile visibility on the RCX "Welcome" page

    9 votes

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    New  ·  1 comment  ·  Contact Center & RingCX » RingCX  ·  Admin →
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    Jesse supported this idea  · 

  7. Post Call Surveys within the Interface

    8 votes

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    Future Consideration  ·  0 comments  ·  Contact Center & RingCX » RingCX  ·  Admin →
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    Jesse supported this idea  · 

  8. Position in Queue Announcement

    22 votes

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    Future Consideration  ·  4 comments  ·  Contact Center & RingCX » RingCX  ·  Admin →
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    Jesse supported this idea  · 

  9. Simultaneous Ring for Cloud profile - RingCX

    24 votes

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    Needs More Information  ·  1 comment  ·  Contact Center & RingCX » RingCX  ·  Admin →
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    Jesse commented  · 

    This idea is listed as Needs More Information - for RingCX, we would like to see different de-queuing options like we have in RingEX where you can set the system to ring all available agents simultaneously, fixed order or longest idle.

    Jesse supported this idea  · 

  10. Internal chat for supervisors and agents

    32 votes

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    0 comments  ·  Contact Center & RingCX » RingCX  ·  Admin →
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    Jesse supported this idea  · 

  11. MS TEAMS - automatically hold MS teams calls when answering an RC call and vice-versa

    40 votes

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    New  ·  1 comment  ·  Developer Platform, APIs, & Integrations » Integrations  ·  Admin →
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    Jesse supported this idea  · 

  12. dashboards data refresh time

    39 votes

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    Future Consideration  ·  3 comments  ·  Contact Center & RingCX » RingCX  ·  Admin →
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    Jesse supported this idea  · 

  13. Dashboard view modification

    20 votes

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    Future Consideration  ·  0 comments  ·  Contact Center & RingCX » RingCX  ·  Admin →
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  14. Add Session timeout for RingCX user

    11 votes

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    0 comments  ·  Contact Center & RingCX » RingCX  ·  Admin →
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    Jesse supported this idea  · 

  15. RingCX IVR press path report

    3 votes

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    0 comments  ·  Contact Center & RingCX » RingCX  ·  Admin →
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  16. Integrate RingEX Personal Contacts to RingCX Directory

    3 votes

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    New  ·  0 comments  ·  Contact Center & RingCX » RingCX  ·  Admin →
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  17. Increase character limit for RingCentral emails/ username to at least 79 characters

    2 votes

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    New  ·  0 comments  ·  Contact Center & RingCX » Admin Portal  ·  Admin →
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  18. Search recordings by not only Date range but also include a time range

    2 votes

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    New  ·  0 comments  ·  Contact Center & RingCX » Admin Portal  ·  Admin →
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  19. Add Email template Tags for Customer Name, and notes to be automatically included in email templates

    2 votes

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    New  ·  0 comments  ·  Contact Center & RingCX » RingCX  ·  Admin →
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  20. Shared Contacts

    2 votes

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    New  ·  0 comments  ·  Contact Center & RingCX » Contact Center  ·  Admin →
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