Settings and activity

81 results found

1. Internal Call Only for Contact Center

   5 votes

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   New  ·  0 comments  ·  Contact Center & RingCX » Contact Center  ·  Delete…  ·  Admin →
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   Not at all You must login first! Important You must login first! Critical You must login first!

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   Jesse Nandra supported this idea  ·  Jul 4, 2024

2. ability to access contact center voicemail through phone

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   New  ·  0 comments  ·  Contact Center & RingCX » Contact Center  ·  Delete…  ·  Admin →
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   Jesse Nandra supported this idea  ·  Jul 4, 2024

3. CXONE SUPERVISOR MANAGEMENT TOOLS

   3 votes

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   New  ·  0 comments  ·  Contact Center & RingCX » Contact Center  ·  Delete…  ·  Admin →
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   Jesse Nandra supported this idea  ·  Jul 4, 2024

4. Chat Inactivity Timeout Settings

   9 votes

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   New  ·  0 comments  ·  Contact Center & RingCX » RingCX Digital Only  ·  Delete…  ·  Admin →
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   Jesse Nandra supported this idea  ·  Jul 4, 2024

5. Display User Extension Number When Transferring From RingCX To RingEX

   4 votes

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   New  ·  1 comment  ·  Contact Center & RingCX » RingCX  ·  Delete…  ·  Admin →
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   Jesse Nandra supported this idea  ·  Jul 4, 2024

6. RCX - Incoming Call, pops up in front of all the applications

   22 votes

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   New  ·  2 comments  ·  Contact Center & RingCX » RingCX  ·  Delete…  ·  Admin →
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   Jesse Nandra supported this idea  ·  Jul 4, 2024

7. Call Queue Overflow

   3 votes

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   New  ·  0 comments  ·  Contact Center & RingCX » RingCX  ·  Delete…  ·  Admin →
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   Jesse Nandra supported this idea  ·  Jul 4, 2024

8. Ability to see if someone is having calls forwarded TO them

   16 votes

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   New  ·  0 comments  ·  Contact Center & RingCX » Admin Portal  ·  Delete…  ·  Admin →
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   Jesse Nandra supported this idea  ·  Jul 4, 2024

9. Enhance Agent States

   35 votes

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   New  ·  2 comments  ·  Contact Center & RingCX » Contact Center  ·  Delete…  ·  Admin →
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   Jesse Nandra supported this idea  ·  Jul 4, 2024

10. Replace UNKNOWN CallerID in RingCentral softphone by a Studio variable content

    48 votes

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    6 comments  ·  Contact Center & RingCX » Contact Center  ·  Delete…  ·  Admin →
    How important is this to you?

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    Jesse Nandra supported this idea  ·  Jul 4, 2024

11. Presence sync bidirectional visual delay

    23 votes

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    New  ·  1 comment  ·  Contact Center & RingCX » Contact Center  ·  Delete…  ·  Admin →
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    Jesse Nandra supported this idea  ·  Jul 4, 2024

12. In-Queue-Callback Number Restriction To Prevent Misuse

    22 votes

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    Future Consideration  ·  3 comments  ·  Contact Center & RingCX » RingCX  ·  Delete…  ·  Admin →
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    Jesse Nandra supported this idea  ·  Jul 4, 2024

13. Analytics - ability to add calls routed to message only extension or announcement only extension.

    31 votes

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    Under Review  ·  1 comment  ·  Phone & Messaging » Admin Portal  ·  Delete…  ·  Admin →
    How important is this to you?

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    Jesse Nandra supported this idea  ·  Jul 4, 2024

14. Holiday Handling in IVR

    4 votes

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    Implemented  ·  1 comment  ·  Contact Center & RingCX » RingCX  ·  Delete…  ·  Admin →
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    Jesse Nandra supported this idea  ·  Jul 1, 2024

15. Ability to set holidays without JavaScript

    3 votes

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    Planned  ·  0 comments  ·  Contact Center & RingCX » RingCX  ·  Delete…  ·  Admin →
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    Jesse Nandra supported this idea  ·  Jun 28, 2024

16. Ability to export Agent Script from Studio

    26 votes

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    Planned  ·  0 comments  ·  Contact Center & RingCX » RingCX  ·  Delete…  ·  Admin →
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    Jesse Nandra supported this idea  ·  Jun 28, 2024

17. Add ability to pull call waiting in queue

    17 votes

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    1 comment  ·  Contact Center & RingCX » Other  ·  Delete…  ·  Admin →
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    Jesse Nandra supported this idea  ·  Jun 28, 2024

18. RingCX audio

    7 votes

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    1 comment  ·  Contact Center & RingCX » RingCX  ·  Delete…  ·  Admin →
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    Jesse Nandra supported this idea  ·  Jun 28, 2024

19. Fix Browser Refresh Logging Agents Out Of CX

    15 votes

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    New  ·  0 comments  ·  Contact Center & RingCX » RingCX  ·  Delete…  ·  Admin →
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    Jesse Nandra supported this idea  ·  Jun 28, 2024

20. Queue Answered seconds rate in RingCx Historical report

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    9 votes

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    0 comments  ·  Contact Center & RingCX » RingCX  ·  Delete…  ·  Admin →
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    Jesse Nandra supported this idea  ·  Jun 28, 2024