Settings and activity

81 results found

1. Real time Dashboard Avg Queue time

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   9 votes

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   0 comments  ·  Contact Center & RingCX » RingCX  ·  Delete…  ·  Admin →
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   Jesse Nandra supported this idea  ·  Jun 28, 2024

2. System schedules accessible via Queues, channels, IVR

   15 votes

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   1 comment  ·  Contact Center & RingCX » Admin Portal  ·  Delete…  ·  Admin →
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   Jesse Nandra supported this idea  ·  Jun 28, 2024

3. Outbound WhatsApp within RCX agent UI

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   17 votes

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   Future Consideration  ·  1 comment  ·  Contact Center & RingCX » RingCX  ·  Delete…  ·  Admin →
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   Jesse Nandra supported this idea  ·  Jun 28, 2024

4. Automatic bidirectional message translation in RingEX based on a users regional settings

   17 votes

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   New  ·  4 comments  ·  Events & Video » Accessibility  ·  Delete…  ·  Admin →
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   Jesse Nandra supported this idea  ·  Jun 13, 2024

5. Requesting an enhancement to have on-screen notifications for incoming calls, regardless of state the agent. The notification should have th

   15 votes

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   0 comments  ·  Contact Center & RingCX » RingCX  ·  Delete…  ·  Admin →
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   Jesse Nandra supported this idea  ·  May 24, 2024

6. Ability to Transfer calls to the voicemail of RingEX (Ring MVP) users.

   9 votes

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   2 comments  ·  Contact Center & RingCX » RingCX  ·  Delete…  ·  Admin →
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   Jesse Nandra supported this idea  ·  May 24, 2024

7. Complete European localization of all RingCX module

   7 votes

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   0 comments  ·  Contact Center & RingCX » RingCX  ·  Delete…  ·  Admin →
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   Jesse Nandra supported this idea  ·  May 24, 2024

8. Admin role to have ability to log out agents

   6 votes

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   0 comments  ·  Contact Center & RingCX » RingCX  ·  Delete…  ·  Admin →
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   Jesse Nandra supported this idea  ·  May 24, 2024

9. Change color of lettering to red when agent goes into RNA Status.

   7 votes

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   0 comments  ·  Contact Center & RingCX » RingCX  ·  Delete…  ·  Admin →
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   Jesse Nandra supported this idea  ·  May 24, 2024

10. text-to-speech feature for the disabled

    41 votes

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    Under Review  ·  1 comment  ·  Contact Center & RingCX » RingCX  ·  Delete…  ·  Admin →
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    Jesse Nandra supported this idea  ·  May 24, 2024

11. AI Optimal Routing based on Last Agent Sentiment, Disposition, etc.

    24 votes

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    Future Consideration  ·  0 comments  ·  Contact Center & RingCX » RingCX  ·  Delete…  ·  Admin →
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    Jesse Nandra supported this idea  ·  May 24, 2024

12. Call journey report for RCX

    32 votes

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    Future Consideration  ·  1 comment  ·  Contact Center & RingCX » RingCX  ·  Delete…  ·  Admin →
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    Jesse Nandra supported this idea  ·  May 24, 2024

13. RingCX - Survey report

    23 votes

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    Future Consideration  ·  0 comments  ·  Contact Center & RingCX » RingCX  ·  Delete…  ·  Admin →
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    Jesse Nandra supported this idea  ·  May 24, 2024

14. Ability to export IVR from Studio

    39 votes

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    Planned  ·  0 comments  ·  Contact Center & RingCX » RingCX  ·  Delete…  ·  Admin →
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    Jesse Nandra supported this idea  ·  May 24, 2024

15. Change agent state through Max Supervisor

    105 votes

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    Future Consideration  ·  19 comments  ·  Contact Center & RingCX » Other  ·  Delete…  ·  Admin →
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    Jesse Nandra commented  ·  May 24, 2024  ·  Edit…  ·  Delete…

    This has been asked for by several of my customers - must have feature 👍

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    Jesse Nandra supported this idea  ·  May 24, 2024

16. Support of MUTE button of bluetooth headset in RC meeting

    7 votes

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    Future Consideration  ·  0 comments  ·  Events & Video » Other  ·  Delete…  ·  Admin →
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    Jesse Nandra supported this idea  ·  May 22, 2024

17. Dequeue setting per queue

    41 votes

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    Planned  ·  2 comments  ·  Contact Center & RingCX » RingCX  ·  Delete…  ·  Admin →
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    Jesse Nandra supported this idea  ·  May 10, 2024

18. Automatically change the status to Wrap during wrap-up time in RingCX.

    8 votes

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    1 comment  ·  Contact Center & RingCX » RingCX  ·  Delete…  ·  Admin →
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    Jesse Nandra supported this idea  ·  May 9, 2024

19. Feature Request: Continuous Call Monitoring

    7 votes

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    0 comments  ·  Contact Center & RingCX » Contact Center  ·  Delete…  ·  Admin →
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    Jesse Nandra supported this idea  ·  May 9, 2024

20. RingCX/RCO-MVP Enable Telephony Service (TAS Enable) with CC Exception

    6 votes

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    0 comments  ·  Contact Center & RingCX » RingCX  ·  Delete…  ·  Admin →
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    Jesse Nandra supported this idea  ·  May 9, 2024