Settings and activity

81 results found

1. RingCX Estimated Wait Time API

   8 votes

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   0 comments  ·  Contact Center & RingCX » RingCX  ·  Delete…  ·  Admin →
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   Jesse Nandra supported this idea  ·  May 9, 2024

2. RingCX call recording

   10 votes

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   0 comments  ·  Contact Center & RingCX » RingCX  ·  Delete…  ·  Admin →
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   Jesse Nandra supported this idea  ·  May 9, 2024

3. Ability to cancel or extend after call wrap

   25 votes

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   Future Consideration  ·  0 comments  ·  Contact Center & RingCX » RingCX  ·  Delete…  ·  Admin →
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   Jesse Nandra supported this idea  ·  May 9, 2024

4. Allow Manual calls only for internal calls

   4 votes

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   0 comments  ·  Contact Center & RingCX » RingCX  ·  Delete…  ·  Admin →
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   Jesse Nandra supported this idea  ·  Apr 15, 2024

5. Include Name & Number in Caller ID

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   Under Review  ·  0 comments  ·  Contact Center & RingCX » RingCX  ·  Delete…  ·  Admin →
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   Jesse Nandra supported this idea  ·  Apr 15, 2024

6. RingCX -- Integration with MVP / RingEX Improvements (Single Pane of Glass)

   56 votes

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   Planned  ·  4 comments  ·  Contact Center & RingCX » RingCX  ·  Delete…  ·  Admin →
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   Jesse Nandra supported this idea  ·  Apr 15, 2024

7. Ability to access RingEX EXTs (Users, queues) on RingCX IVR studio

   12 votes

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   0 comments  ·  Contact Center & RingCX » RingCX  ·  Delete…  ·  Admin →
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   Jesse Nandra supported this idea  ·  Apr 15, 2024

8. RingCX Custom call routing on IVR for a specific date

   11 votes

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   1 comment  ·  Contact Center & RingCX » RingCX  ·  Delete…  ·  Admin →
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   Jesse Nandra supported this idea  ·  Apr 15, 2024

9. Make voice transcripts visible to agents in RingCX

   15 votes

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   0 comments  ·  Contact Center & RingCX » RingCX  ·  Delete…  ·  Admin →
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   Jesse Nandra supported this idea  ·  Apr 15, 2024

10. Wrap Time / After Contact Work

    38 votes

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    Future Consideration  ·  1 comment  ·  Contact Center & RingCX » RingCX  ·  Delete…  ·  Admin →
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    Jesse Nandra supported this idea  ·  Apr 15, 2024

11. RingCX Call Details "Call Termination by Agent or Caller"

    34 votes

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    Planned  ·  0 comments  ·  Contact Center & RingCX » RingCX  ·  Delete…  ·  Admin →
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    Jesse Nandra supported this idea  ·  Apr 15, 2024

12. RingCX Time Based Callback-in-Queue Offering

    18 votes

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    Future Consideration  ·  1 comment  ·  Contact Center & RingCX » RingCX  ·  Delete…  ·  Admin →
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    Jesse Nandra supported this idea  ·  Apr 11, 2024

13. Disable greeting for internal calls

    2 votes

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    0 comments  ·  Phone & Messaging » Admin Portal  ·  Delete…  ·  Admin →
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    Jesse Nandra supported this idea  ·  Mar 20, 2024

14. Team Profile Pictures (Upload/Add)

    50 votes

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    Under Review  ·  9 comments  ·  Phone & Messaging » Application  ·  Delete…  ·  Admin →
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    Jesse Nandra commented  ·  Sep 22, 2022  ·  Edit…  ·  Delete…

    It would be nice to have the option to set a profile picture for a team. They all use the same Team icon on mobile apps, which can make it more difficult to find the right team.

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    Jesse Nandra commented  ·  Feb 1, 2022  ·  Edit…  ·  Delete…

    Having the option to set a custom profile image for a Team would make it easier to find in a list. It would be nice to have some built-in profile pictures to choose from, and also have the option to upload your own.

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15. ability to use license from parent cost center when adding user to child cost center

    15 votes

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    Under Review  ·  0 comments  ·  Phone & Messaging » Admin Portal  ·  Delete…  ·  Admin →
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16. Composability - Fax

    17 votes

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    Under Review  ·  0 comments  ·  Phone & Messaging » Fax  ·  Delete…  ·  Admin →
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17. Mute incoming call notifications while currently on a call

    564 votes

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    46 comments  ·  Phone & Messaging » Other  ·  Delete…  ·  Admin →
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    Implemented  ·  AdminJessica Hernandez (Community and Social Media Engagement Manager, RingCentral) responded

    This is now live! Check it out in app under Notifications and Audio

18. An overview, within the User Settings, of all group memberships.

    88 votes

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    3 comments  ·  Phone & Messaging » Admin Portal  ·  Delete…  ·  Admin →
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    Implemented  ·  AdminJessica Hernandez (Community and Social Media Engagement Manager, RingCentral) responded

    This is now available as an additional drop down in the User Settings.

19. Service Web: Port-In Date for Numbers Visible

    27 votes

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    Under Review  ·  0 comments  ·  Phone & Messaging » Admin Portal  ·  Delete…  ·  Admin →
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20. Reduce the volume of the ringing tone when starting an RCV meeting to prevent it being too loud

    29 votes

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    Under Review  ·  3 comments  ·  Events & Video » Video Meetings (RCV)  ·  Delete…  ·  Admin →
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