Settings and activity

91 results found

1. text-to-speech feature for the disabled

   44 votes

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   Under Review  ·  1 comment  ·  Contact Center & RingCX » RingCX  ·  Delete…  ·  Admin →
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   Jesse supported this idea  ·  May 24, 2024

2. AI Optimal Routing based on Last Agent Sentiment, Disposition, etc.

   25 votes

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   Future Consideration  ·  0 comments  ·  Contact Center & RingCX » RingCX  ·  Delete…  ·  Admin →
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   Jesse supported this idea  ·  May 24, 2024

3. Call journey report for RCX

   36 votes

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   Planned  ·  1 comment  ·  Contact Center & RingCX » RingCX  ·  Delete…  ·  Admin →
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   Jesse supported this idea  ·  May 24, 2024

4. RingCX - Survey report

   27 votes

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   Future Consideration  ·  1 comment  ·  Contact Center & RingCX » RingCX  ·  Delete…  ·  Admin →
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   Jesse supported this idea  ·  May 24, 2024

5. Ability to export IVR from Studio

   41 votes

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   Implemented  ·  0 comments  ·  Contact Center & RingCX » RingCX  ·  Delete…  ·  Admin →
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   Jesse supported this idea  ·  May 24, 2024

6. Change agent state through Max Supervisor

   107 votes

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   Planned  ·  19 comments  ·  Contact Center & RingCX » Other  ·  Delete…  ·  Admin →
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   Jesse commented  ·  May 24, 2024  ·  Edit…  ·  Delete…

   This has been asked for by several of my customers - must have feature 👍

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   Jesse supported this idea  ·  May 24, 2024

7. Support of MUTE button of bluetooth headset in RC meeting

   8 votes

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   Future Consideration  ·  1 comment  ·  Events & Video » Other  ·  Delete…  ·  Admin →
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   Jesse supported this idea  ·  May 22, 2024

8. Dequeue setting per queue

   47 votes

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   Planned  ·  2 comments  ·  Contact Center & RingCX » RingCX  ·  Delete…  ·  Admin →
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   Jesse supported this idea  ·  May 10, 2024

9. Automatically change the status to Wrap during wrap-up time in RingCX.

   13 votes

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   Future Consideration  ·  1 comment  ·  Contact Center & RingCX » RingCX  ·  Delete…  ·  Admin →
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   Jesse supported this idea  ·  May 9, 2024

10. Feature Request: Continuous Call Monitoring

    11 votes

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    0 comments  ·  Contact Center & RingCX » Contact Center  ·  Delete…  ·  Admin →
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    Jesse supported this idea  ·  May 9, 2024

11. RingCX Estimated Wait Time API

    9 votes

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    Future Consideration  ·  0 comments  ·  Contact Center & RingCX » RingCX  ·  Delete…  ·  Admin →
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    Jesse supported this idea  ·  May 9, 2024

12. RingCX voice recording

    13 votes

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    Needs More Information  ·  3 comments  ·  Contact Center & RingCX » RingCX  ·  Delete…  ·  Admin →
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    Jesse supported this idea  ·  May 9, 2024

13. Ability to cancel or extend after call wrap

    46 votes

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    Future Consideration  ·  0 comments  ·  Contact Center & RingCX » RingCX  ·  Delete…  ·  Admin →
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    Jesse supported this idea  ·  May 9, 2024

14. Allow Manual calls only for internal calls

    4 votes

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    0 comments  ·  Contact Center & RingCX » RingCX  ·  Delete…  ·  Admin →
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    Jesse supported this idea  ·  Apr 15, 2024

15. Include Name & Number in Caller ID

    22 votes

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    Under Review  ·  6 comments  ·  Contact Center & RingCX » RingCX  ·  Delete…  ·  Admin →
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    Jesse supported this idea  ·  Apr 15, 2024

16. RingCX -- Integration with MVP / RingEX Improvements (Single Pane of Glass)

    88 votes

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    Planned  ·  7 comments  ·  Contact Center & RingCX » RingCX  ·  Delete…  ·  Admin →
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    Jesse supported this idea  ·  Apr 15, 2024

17. Ability to access RingEX EXTs (Users, queues) on RingCX IVR studio

    17 votes

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    Under Review  ·  0 comments  ·  Contact Center & RingCX » RingCX  ·  Delete…  ·  Admin →
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    Jesse supported this idea  ·  Apr 15, 2024

18. RingCX Custom call routing on IVR for a specific date

    11 votes

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    Needs More Information  ·  1 comment  ·  Contact Center & RingCX » RingCX  ·  Delete…  ·  Admin →
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    Jesse supported this idea  ·  Apr 15, 2024

19. Make voice transcripts visible to agents in RingCX

    15 votes

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    Under Review  ·  0 comments  ·  Contact Center & RingCX » RingCX  ·  Delete…  ·  Admin →
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    Jesse supported this idea  ·  Apr 15, 2024

20. Wrap Time / After Contact Work

    43 votes

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    Future Consideration  ·  1 comment  ·  Contact Center & RingCX » RingCX  ·  Delete…  ·  Admin →
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    Jesse supported this idea  ·  Apr 15, 2024