Settings and activity

57 results found

1. Multiple phone numbers field for RingCX lead list

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   New  ·  0 comments  ·  Contact Center & RingCX » RingCX  ·  Delete…  ·  Admin →
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   Geraldine supported this idea  ·  Jun 6, 2024

2. RingCX -- Make Dispositions Optional

   3 votes

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   Under Review  ·  0 comments  ·  Contact Center & RingCX » RingCX  ·  Delete…  ·  Admin →
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   Geraldine supported this idea  ·  Jun 6, 2024

3. RingCx Reporting Including Data from Agent Script Custom Field

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   Geraldine supported this idea  ·  Jun 6, 2024

4. Make voice transcripts visible to agents in RingCX

   15 votes

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   Under Review  ·  0 comments  ·  Contact Center & RingCX » RingCX  ·  Delete…  ·  Admin →
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   Geraldine supported this idea  ·  Jun 6, 2024

5. Complete European localization of all RingCX module

   7 votes

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   Geraldine supported this idea  ·  Jun 6, 2024

6. Set of RingCX inbound ports to be minimized

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   Future Consideration  ·  0 comments  ·  Contact Center & RingCX » Contact Center  ·  Delete…  ·  Admin →
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   Geraldine supported this idea  ·  Jun 6, 2024

7. Capturing and Archiving RingCX Voice Mail in RingSense for RingCX

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   Needs More Information  ·  0 comments  ·  Contact Center & RingCX » RingCX  ·  Delete…  ·  Admin →
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   Geraldine supported this idea  ·  Jun 6, 2024

8. RingCX Estimated Wait Time API

   8 votes

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   Geraldine supported this idea  ·  Jun 6, 2024

9. RingCX Multi Channel Interaction Console “Live Interaction Management”

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   18 votes

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   Under Review  ·  1 comment  ·  Contact Center & RingCX » RingCX  ·  Delete…  ·  Admin →
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   Geraldine supported this idea  ·  Jun 6, 2024

10. RingCX voice recording

    11 votes

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    Needs More Information  ·  2 comments  ·  Contact Center & RingCX » RingCX  ·  Delete…  ·  Admin →
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    Geraldine supported this idea  ·  Jun 6, 2024

11. Add Session timeout for RingCX user

    12 votes

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    Under Review  ·  0 comments  ·  Contact Center & RingCX » RingCX  ·  Delete…  ·  Admin →
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    Geraldine supported this idea  ·  Jun 6, 2024

12. VDI Support for RingCX

    3 votes

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    Future Consideration  ·  0 comments  ·  Contact Center & RingCX » RingCX  ·  Delete…  ·  Admin →
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    Geraldine supported this idea  ·  Jun 6, 2024

13. RingCX Global Secondary Nodes

    18 votes

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    New  ·  1 comment  ·  Contact Center & RingCX » RingCX  ·  Delete…  ·  Admin →
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    Geraldine supported this idea  ·  Jun 6, 2024

14. Pulse for RingCX & RingSense for RingCX "Word Alert"

    9 votes

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    Needs More Information  ·  0 comments  ·  Contact Center & RingCX » RingCX  ·  Delete…  ·  Admin →
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    Geraldine supported this idea  ·  Jun 6, 2024

15. RingCX -- Integration with MVP / RingEX Improvements (Single Pane of Glass)

    77 votes

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    Planned  ·  5 comments  ·  Contact Center & RingCX » RingCX  ·  Delete…  ·  Admin →
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    Geraldine supported this idea  ·  Jun 6, 2024

16. RingCX audio

    12 votes

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    New  ·  2 comments  ·  Contact Center & RingCX » RingCX  ·  Delete…  ·  Admin →
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    Geraldine supported this idea  ·  Jun 6, 2024

17. RingCX Analytics Report

    1 vote

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    New  ·  0 comments  ·  Analytics & Reporting » Other  ·  Delete…  ·  Admin →
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    Geraldine shared this idea  ·  May 21, 2024

18. Integrate WhatsApp to MVP plans

    50 votes

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    7 comments  ·  Developer Platform, APIs, & Integrations » Other  ·  Delete…  ·  Admin →
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    Geraldine supported this idea  ·  May 3, 2024

19. Ability to have options to switch the video provider to Zoom using the Admin portal page..

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    0 comments  ·  Events & Video » Video Meetings (RCV)  ·  Edit…  ·  Delete…  ·  Admin →
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    Geraldine shared this idea  ·  Apr 3, 2024

20. Ability to see all call queue extension using RingCX application

    4 votes

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    0 comments  ·  Phone & Messaging » Other  ·  Delete…  ·  Admin →
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    Geraldine shared this idea  ·  Mar 20, 2024