Settings and activity

66 results found

1. Wrap Time / After Contact Work

   38 votes

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   Future Consideration  ·  1 comment  ·  Contact Center & RingCX » RingCX  ·  Delete…  ·  Admin →
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   Daniel supported this idea  ·  Jul 9, 2024

2. Dashboard view modification

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   19 votes

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   Future Consideration  ·  0 comments  ·  Contact Center & RingCX » RingCX  ·  Delete…  ·  Admin →
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   Daniel supported this idea  ·  Jul 9, 2024

3. RCX - Incoming Call, pops up in front of all the applications

   22 votes

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   New  ·  2 comments  ·  Contact Center & RingCX » RingCX  ·  Delete…  ·  Admin →
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   Daniel supported this idea  ·  Jul 9, 2024

4. Ability to see if someone is having calls forwarded TO them

   16 votes

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   New  ·  0 comments  ·  Contact Center & RingCX » Admin Portal  ·  Delete…  ·  Admin →
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   Daniel supported this idea  ·  Jul 9, 2024

5. Requesting an enhancement to have on-screen notifications for incoming calls, regardless of state the agent. The notification should have th

   15 votes

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   0 comments  ·  Contact Center & RingCX » RingCX  ·  Delete…  ·  Admin →
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   Daniel supported this idea  ·  Jul 9, 2024

6. Engage Digital - Automatic Refresh toggle for Inbox view

   2 votes

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   0 comments  ·  Contact Center & RingCX » RingCX Digital Only  ·  Delete…  ·  Admin →
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   Daniel supported this idea  ·  Jul 9, 2024

7. Internal chat for supervisors and agents

   31 votes

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   0 comments  ·  Contact Center & RingCX » RingCX  ·  Delete…  ·  Admin →
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   Planned  ·  AdminMichelle Jenkins (Solutions Engineer, Product Interlock, RingCentral) responded

   This will be addressed as a part of the Single Pane of Glass initiative.

   Daniel supported this idea  ·  Jul 9, 2024

8. RCX - UX - customize buttons - fonts - position - icon

   10 votes

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   New  ·  0 comments  ·  Contact Center & RingCX » RingCX  ·  Delete…  ·  Admin →
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   Daniel shared this idea  ·  Jul 9, 2024

9. dashboards data refresh time

   36 votes

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   Future Consideration  ·  3 comments  ·  Contact Center & RingCX » RingCX  ·  Delete…  ·  Admin →
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   Daniel shared this idea  ·  Jul 9, 2024

10. Percent calculation with filters - Business Analytics

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    18 votes

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    New  ·  0 comments  ·  Phone & Messaging » Other  ·  Delete…  ·  Admin →
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    Daniel supported this idea  ·  Jul 8, 2024

11. WCAG (Web Content Accessibility Guidelines)

    31 votes

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    Planned  ·  4 comments  ·  Contact Center & RingCX » RingCX  ·  Delete…  ·  Admin →
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    Daniel supported this idea  ·  Jul 5, 2024

12. Enhance Agent States

    35 votes

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    New  ·  2 comments  ·  Contact Center & RingCX » Contact Center  ·  Delete…  ·  Admin →
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    Daniel supported this idea  ·  Jul 4, 2024

13. Analytics - ability to add calls routed to message only extension or announcement only extension.

    31 votes

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    Under Review  ·  1 comment  ·  Phone & Messaging » Admin Portal  ·  Delete…  ·  Admin →
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    Daniel supported this idea  ·  Jul 4, 2024

14. In-Queue-Callback Number Restriction To Prevent Misuse

    22 votes

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    Future Consideration  ·  3 comments  ·  Contact Center & RingCX » RingCX  ·  Delete…  ·  Admin →
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    Daniel commented  ·  Jul 3, 2024  ·  Edit…  ·  Delete…

    A Must have !!

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    Daniel supported this idea  ·  Jul 3, 2024

15. Presence sync bidirectional visual delay

    23 votes

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    New  ·  1 comment  ·  Contact Center & RingCX » Contact Center  ·  Delete…  ·  Admin →
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    Daniel commented  ·  Jul 2, 2024  ·  Edit…  ·  Delete…

    critical, an issue that is regularly reported by our customers.

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    Daniel supported this idea  ·  Jul 2, 2024

16. Automatic bidirectional message translation in RingEX based on a users regional settings

    17 votes

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    New  ·  4 comments  ·  Events & Video » Accessibility  ·  Delete…  ·  Admin →
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    Daniel commented  ·  Jun 13, 2024  ·  Edit…  ·  Delete…

    great Idea, and in line with the AI transition of our products

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    Daniel supported this idea  ·  Jun 13, 2024

17. Change agent state through Max Supervisor

    105 votes

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    Future Consideration  ·  19 comments  ·  Contact Center & RingCX » Other  ·  Delete…  ·  Admin →
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    Daniel supported this idea  ·  May 24, 2024
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    Daniel commented  ·  May 23, 2024  ·  Edit…  ·  Delete…

    this is a basic crucial for supervisors, for all projects I'm dealing with, customers are asking to have it .

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    Daniel commented  ·  May 23, 2024  ·  Edit…  ·  Delete…

    Request is the ability for an RCX supervisor to manage the status of his agents: if agents are unavailable, supervisors would be able to change them into available, and vice-versa.

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18. Allow supervisor to move agent into available status.

    12 votes

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    Future Consideration  ·  0 comments  ·  Contact Center & RingCX » Contact Center  ·  Delete…  ·  Admin →
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    Daniel supported this idea  ·  May 23, 2024

19. Dequeue setting per queue

    41 votes

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    Planned  ·  2 comments  ·  Contact Center & RingCX » RingCX  ·  Delete…  ·  Admin →
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    Daniel supported this idea  ·  May 10, 2024

20. Call Waiting for Teams Embedded App while on Teams call/meeting

    2 votes

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    Future Consideration  ·  0 comments  ·  Developer Platform, APIs, & Integrations » Integrations  ·  Delete…  ·  Admin →
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    Daniel supported this idea  ·  Apr 5, 2024