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Settings and activity

35 results found

  1. Fax Message Transmission Result email should include a copy of the document that was faxed as an attachment.

    159 votes

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    Under Review  ·  10 comments  ·  Phone & Messaging » Application  ·  Admin →
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    Melissa supported this idea  · 

  2. Disable "AI is taking notes" when on call

    134 votes

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    33 comments  ·  Phone & Messaging » Admin Portal  ·  Admin →
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    Implemented  ·  AdminJessica H. (Admin, RingCentral) responded

    Hi everyone, you are now able to customize the announcement played during the call. Learn where in the Admin portal to update here.


    While not the ability to completely turn off the announcement, this customization allows for different companies to take into account their unique compliance needs. If a disclosure is not needed, a silent recording could be uploaded as a workaround.


    Thank you!

    Melissa supported this idea  · 

  3. Call queue texting

    18 votes

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    Under Review  ·  3 comments  ·  Phone & Messaging » Application  ·  Admin →
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    Melissa supported this idea  · 

  4. Ability to dial out while there is an incoming call

    84 votes

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    Under Review  ·  20 comments  ·  Phone & Messaging » Application  ·  Admin →
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    Melissa supported this idea  · 

  5. Warm Transfer to CCRN's

    6 votes

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    Under Review  ·  0 comments  ·  Phone & Messaging » Other  ·  Admin →
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    Melissa supported this idea  · 

  6. Warm Transfer/ ask first - as only transfer option

    8 votes

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    Under Review  ·  0 comments  ·  Phone & Messaging » Other  ·  Admin →
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    Melissa supported this idea  · 

  7. Integrated Company Directory Should Be Automatically Synced with Deskphones's Directory

    10 votes

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    New  ·  0 comments  ·  Developer Platform, APIs, & Integrations » Developer Platform  ·  Admin →
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    Melissa supported this idea  · 

  8. IVR PROMPT THAT ALLOW CUSTOMER TO RECEIVED TEXT OR EMAIL

    3 votes

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    New  ·  0 comments  ·  Developer Platform, APIs, & Integrations » Accessibility  ·  Admin →
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    Melissa supported this idea  · 

  9. Changing User's presence status as an Admin

    4 votes

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    New  ·  0 comments  ·  Developer Platform, APIs, & Integrations » Integrations  ·  Admin →
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    Melissa supported this idea  · 

  10. Standard Template For Creating Salesforce Cases For CSMs, TAMs, Ps, and other departments when submitting cases to Advanced Support.

    1 vote

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    New  ·  0 comments  ·  Developer Platform, APIs, & Integrations » Other  ·  Admin →
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    Melissa shared this idea  · 

  11. RingCX -- Integration with MVP / RingEX Improvements (Single Pane of Glass)

    96 votes

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    Implemented  ·  11 comments  ·  Contact Center & RingCX » RingCX  ·  Admin →
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    Melissa supported this idea  · 

  12. Sync RingCentral Desktop Application With RingCX

    178 votes

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    Under Review  ·  14 comments  ·  Contact Center & RingCX » RingCX  ·  Admin →
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    Melissa shared this idea  · 

  13. Hide gifs in messages

    5 votes

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    1 comment  ·  Phone & Messaging » Application  ·  Admin →
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    Melissa supported this idea  · 

  14. Allowing warm transfers from Ring Central desktop to the Contact Center

    5 votes

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    New  ·  0 comments  ·  Contact Center & RingCX » RingCX  ·  Admin →
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    Melissa supported this idea  · 

  15. Permanent Customizable Tagging Setting in RingCentral

    2 votes

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    Under Review  ·  0 comments  ·  Phone & Messaging » Application  ·  Admin →
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    Melissa shared this idea  · 
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