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78 results found

  1. AI Optimal Routing based on Last Agent Sentiment, Disposition, etc.

    26 votes

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    Future Consideration  ·  0 comments  ·  Contact Center & RingCX » RingCX  ·  Admin →
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    AdminGary (Customer Experience Solutions Engineer, RingCentral) shared this idea  · 

  2. Allow Camera Settings like to turn off Mirror

    1 vote

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    Under Review  ·  0 comments  ·  Events & Video » Video Meetings (RCV)  ·  Admin →
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    AdminGary (Customer Experience Solutions Engineer, RingCentral) shared this idea  · 

  3. Refresh SFDC APP

    2 votes

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    Implemented  ·  0 comments  ·  Developer Platform, APIs, & Integrations » Integrations  ·  Admin →
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    AdminGary (Customer Experience Solutions Engineer, RingCentral) shared this idea  · 

  4. Enable syncing of contact/address book across all users

    124 votes

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    28 comments  ·  Contact Center & RingCX » Other  ·  Admin →
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    AdminGary (Customer Experience Solutions Engineer, RingCentral) commented  · 

    AT&T Native Dialer will require the use of a Corporate Directory, as opposed to how contacts are administered today (on a user basis).

  5. IVR Auto Recept Programmable Timeout and Destination Programming

    14 votes

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    Under Review  ·  0 comments  ·  Phone & Messaging » Admin Portal  ·  Admin →
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    AdminGary (Customer Experience Solutions Engineer, RingCentral) shared this idea  · 

  6. RingSense Audit Trail

    9 votes

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    0 comments  ·  RingSense & AI » RingSense  ·  Admin →
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    AdminGary (Customer Experience Solutions Engineer, RingCentral) shared this idea  · 

  7. RingSense Auto & Manual Redaction

    9 votes

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    1 comment  ·  RingSense & AI » RingSense  ·  Admin →
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    AdminGary (Customer Experience Solutions Engineer, RingCentral) commented  · 

    Screenshot of idea

    AdminGary (Customer Experience Solutions Engineer, RingCentral) shared this idea  · 

  8. RingSense: Anonymize some of the call/meetings recorded to be shared as a training

    10 votes

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    1 comment  ·  RingSense & AI » RingSense  ·  Admin →
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    AdminGary (Customer Experience Solutions Engineer, RingCentral) commented  · 

    This is an excellent idea and its value can be carried over to RS4RCX

    AdminGary (Customer Experience Solutions Engineer, RingCentral) supported this idea  · 

  9. Ability to remove/hide users from the directory/contact list

    62 votes

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    Planned  ·  3 comments  ·  Phone & Messaging » Admin Portal  ·  Admin →
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  10. Resend Welcome Email to Super Admin after 48-hour expiration

    6 votes

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    Under Review  ·  0 comments  ·  Phone & Messaging » Admin Portal  ·  Admin →
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  11. See "Do Not Disturb" status (from Hard Phones) remotely

    12 votes

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    Future Consideration  ·  0 comments  ·  Phone & Messaging » Admin Portal  ·  Admin →
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  12. Analytics regarding Text Messaging/SMS

    229 votes

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    Future Consideration  ·  27 comments  ·  Analytics & Reporting » Live Reports  ·  Admin →
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  13. O@H Omnichannel Options

    7 votes

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    Future Consideration  ·  4 comments  ·  Contact Center & RingCX » RingCX  ·  Admin →
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  14. Ability to bypass IVR (to have humans answer phone) without creation of Custom Rule

    5 votes

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    Under Review  ·  0 comments  ·  Phone & Messaging » Admin Portal  ·  Admin →
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  15. Call Queue - Ability to turn off missed call tagging

    92 votes

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    Planned  ·  10 comments  ·  Phone & Messaging » Admin Portal  ·  Admin →
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  16. Enable a true DND presence sync

    166 votes

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    17 comments  ·  Phone & Messaging » Other  ·  Admin →
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    Implemented  ·  AdminJessica H. (Admin, RingCentral) responded

    Hi all, there's a DND Sync on hardphone toggle that may need to be enabled for your account if presence sync is not working as expected. Please contact support for assistance in getting this enabled on your account!

  17. 911 phone location down to the specific desk/office

    10 votes

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    Under Review  ·  0 comments  ·  Phone & Messaging » General Phone  ·  Admin →
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  18. Control Business Hours, After Hours and/or Custom rules via hard phone

    16 votes

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    Under Review  ·  1 comment  ·  Phone & Messaging » Hardware  ·  Admin →
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    AdminGary (Customer Experience Solutions Engineer, RingCentral) commented  · 

    Legacy systems have the ability to toggle the system from open to closed, think weather or power event. COVID outbreak sends employees home toggle to After hours

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