Settings and activity

51 results found

1. Non-Super Admin users can elevate themselves to a Super Admin.

   92 votes

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   Under Review  ·  1 comment  ·  Phone & Messaging » Admin Portal  ·  Delete…  ·  Admin →
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   Nathanael supported this idea  ·  Jul 4, 2024

2. Account-Wide Holiday Settings and/or Holiday Templates

   239 votes

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   27 comments  ·  Phone & Messaging » Admin Portal  ·  Delete…  ·  Admin →
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   Implemented  ·  AdminJessica Hernandez (Community and Social Media Engagement Manager, RingCentral) responded

   Learn how to set up and apply a holiday call handling template as an admin here: https://support.ringcentral.com/article-v2/Setting-custom-holiday-rules-for-user-extensions.html?brand=RingCentral&product=RingEX&language=en_US

   Nathanael supported this idea  ·  Jul 4, 2024

3. Add more Calendar and Holiday options for Custom Answering Rules

   16 votes

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   Planned  ·  1 comment  ·  Phone & Messaging » Admin Portal  ·  Delete…  ·  Admin →
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   Nathanael supported this idea  ·  Jul 4, 2024

4. Stop second incoming calls from continually ringing over the top of an existing call

   28 votes

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   Planned  ·  0 comments  ·  Phone & Messaging » Other  ·  Delete…  ·  Admin →
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   Nathanael supported this idea  ·  Jul 4, 2024

5. Copy Custom Answering Rules to other Sites

   30 votes

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   3 comments  ·  Phone & Messaging » Admin Portal  ·  Delete…  ·  Admin →
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   Planned  ·  AdminJessica Hernandez (Community and Social Media Engagement Manager, RingCentral) responded

   Currently planning and under development. No specific release date available yet.
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   Nathanael commented  ·  Jul 4, 2024  ·  Edit…  ·  Delete…

   Nine sites....Lucky! We are struggling with this on 150+ sites. I would LOVE to see this feature implemented ASAP.

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   Nathanael supported this idea  ·  Jul 4, 2024

6. Add Public Holidays into the Call Queue Schedule

   60 votes

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   7 comments  ·  Phone & Messaging » Call Queues  ·  Delete…  ·  Admin →
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   Planned  ·  AdminJessica Hernandez (Community and Social Media Engagement Manager, RingCentral) responded

   This will be implemented in November 2024 as Call Queue Custom Rule Templates!

   Nathanael supported this idea  ·  Jul 4, 2024

7. Audit Trail Enhancements

   227 votes

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   67 comments  ·  Phone & Messaging » Admin Portal  ·  Delete…  ·  Admin →
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   Under Review  ·  AdminJessica Hernandez (Community and Social Media Engagement Manager, RingCentral) responded

   As there are so many great ideas and suggestions for Audit Trail enhancements, we've merged them into one record to better track these feature requests. Your individual idea has not been lost, and our development team knows how important this part of the system is for everyone! We'll provide more updates when available. Thank you!

   
   

   In the meantime, please continue to leave comments on your ideal audit trail enhancement and use cases.

   Nathanael supported this idea  ·  Jul 4, 2024

8. Have Customer Service Record (CSR) available on the Service Web

   9 votes

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   Under Review  ·  0 comments  ·  Phone & Messaging » Admin Portal  ·  Delete…  ·  Admin →
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   Nathanael supported this idea  ·  Jul 4, 2024

9. RingCentral Portal Transfers: Search by order no or telephone number

   2 votes

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   Under Review  ·  0 comments  ·  Phone & Messaging » Admin Portal  ·  Delete…  ·  Admin →
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   Nathanael supported this idea  ·  Jul 4, 2024

10. Porting process improvement.

    4 votes

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    Under Review  ·  0 comments  ·  Phone & Messaging » Admin Portal  ·  Delete…  ·  Admin →
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    Nathanael supported this idea  ·  Jul 4, 2024

11. Porting Mobile Numbers to RC

    4 votes

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    Under Review  ·  1 comment  ·  Phone & Messaging » Other  ·  Delete…  ·  Admin →
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    Nathanael commented  ·  Jul 4, 2024  ·  Edit…  ·  Delete…

    I have been able to port mobile numbers for a few years now. Have you tried recently?

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12. Number Porting: Can a sequential number be used to identify number ports to help differentiate them easier.

    2 votes

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    Under Review  ·  0 comments  ·  Phone & Messaging » Admin Portal  ·  Delete…  ·  Admin →
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    Nathanael supported this idea  ·  Jul 4, 2024

13. Number Porting: add description field on admin portal for a port to differentiate between ports

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    Under Review  ·  0 comments  ·  Phone & Messaging » Admin Portal  ·  Delete…  ·  Admin →
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    Nathanael supported this idea  ·  Jul 4, 2024

14. Service Web: Port-In Date for Numbers Visible

    28 votes

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    Under Review  ·  0 comments  ·  Phone & Messaging » Admin Portal  ·  Delete…  ·  Admin →
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    Nathanael supported this idea  ·  Jul 4, 2024

15. Display Device Name on Switch Port Name in RingCentral

    1 vote

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    1 comment  ·  Phone & Messaging » Hardware  ·  Delete…  ·  Admin →
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    Nathanael commented  ·  Jul 4, 2024  ·  Edit…  ·  Delete…

    JA - so we are on the same page - you want the phone's name in RingCentral's Devices page, to update the hostname on the device at the hardware level?? If so.....this would be a super great feature and I +1 it!

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16. Requested versus Confirmed port date

    3 votes

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    Under Review  ·  0 comments  ·  Phone & Messaging » Admin Portal  ·  Delete…  ·  Admin →
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    Nathanael supported this idea  ·  Jul 4, 2024

17. Easily recover accidentally deleted phone numbers (DIDs)

    6 votes

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    Under Review  ·  0 comments  ·  Phone & Messaging » Admin Portal  ·  Delete…  ·  Admin →
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    Nathanael supported this idea  ·  Jul 4, 2024

18. Lock Phone Numbers in Portal from Accidental Deletion

    2 votes

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    New  ·  1 comment  ·  Phone & Messaging » Admin Portal  ·  Delete…  ·  Admin →
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    Nathanael shared this idea  ·  Jul 4, 2024

19. Add Unassigned Phone from User Page

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    Under Review  ·  0 comments  ·  Phone & Messaging » Admin Portal  ·  Delete…  ·  Admin →
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    Nathanael shared this idea  ·  Aug 30, 2023

20. Export List of Phone Devices

    12 votes

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    Under Review  ·  2 comments  ·  Phone & Messaging » Admin Portal  ·  Delete…  ·  Admin →
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    Nathanael supported this idea  ·  Jul 4, 2024
    Nathanael shared this idea  ·  Apr 8, 2023