Settings and activity

77 results found

1. French Canadian language support

   26 votes

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   1 comment  ·  RingSense & AI » Other  ·  Delete…  ·  Admin →
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   Implemented  ·  AdminEugene Mandel (Senior Director, Product Management, RingCentral) responded

   See the release notes here: https://support.ringcentral.com/release-notes/ringsense/ringsense-sales.html

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   AdminMichelle (Sr. Customer Success Manager, RingCentral) commented  ·  Mar 20, 2024  ·  Edit…  ·  Delete…

   French (not including French Canadian) Support for RingSense

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   AdminMichelle (Sr. Customer Success Manager, RingCentral) supported this idea  ·  Mar 20, 2024

2. Spanish Support for RingSense Transcription and Translation (to English)

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   1 comment  ·  RingSense & AI » Other  ·  Delete…  ·  Admin →
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   Implemented  ·  AdminEugene Mandel (Senior Director, Product Management, RingCentral) responded

   See the Language dropdown in the Organization tab in Admin Settings.

   AdminMichelle (Sr. Customer Success Manager, RingCentral) supported this idea  ·  Mar 20, 2024
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   AdminMichelle (Sr. Customer Success Manager, RingCentral) commented  ·  Mar 20, 2024  ·  Edit…  ·  Delete…

   Spanish Language Support for RingSense

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3. RingCX Multi Channel Interaction Console “Live Interaction Management”

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   18 votes

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   Under Review  ·  1 comment  ·  Contact Center & RingCX » RingCX  ·  Delete…  ·  Admin →
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   AdminMichelle (Sr. Customer Success Manager, RingCentral) supported this idea  ·  Mar 12, 2024

4. No option to cancel/undo in Studio Editor Tool

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   Planned  ·  0 comments  ·  Contact Center & RingCX » RingCX  ·  Delete…  ·  Admin →
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   AdminMichelle (Sr. Customer Success Manager, RingCentral) shared this idea  ·  Oct 24, 2023

5. No Roles showing on Main Account Role page

   6 votes

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   Future Consideration  ·  0 comments  ·  Contact Center & RingCX » RingCX  ·  Delete…  ·  Admin →
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   AdminMichelle (Sr. Customer Success Manager, RingCentral) shared this idea  ·  Oct 24, 2023

6. Recordings Delivery

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   Future Consideration  ·  0 comments  ·  Contact Center & RingCX » RingCX  ·  Delete…  ·  Admin →
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   AdminMichelle (Sr. Customer Success Manager, RingCentral) shared this idea  ·  Oct 13, 2023

7. Improve Roles Usability

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   Future Consideration  ·  0 comments  ·  Contact Center & RingCX » RingCX  ·  Delete…  ·  Admin →
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   AdminMichelle (Sr. Customer Success Manager, RingCentral) shared this idea  ·  Oct 24, 2023

8. DNC options to be more transparent

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   Future Consideration  ·  0 comments  ·  Contact Center & RingCX » RingCX  ·  Delete…  ·  Admin →
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   AdminMichelle (Sr. Customer Success Manager, RingCentral) shared this idea  ·  Oct 27, 2023

9. Hosting Agent Script Images on Platform

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   Future Consideration  ·  0 comments  ·  Contact Center & RingCX » RingCX  ·  Delete…  ·  Admin →
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   AdminMichelle (Sr. Customer Success Manager, RingCentral) shared this idea  ·  Oct 24, 2023

10. Ask an Expert improvements

    3 votes

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    Future Consideration  ·  0 comments  ·  Contact Center & RingCX » RingCX  ·  Delete…  ·  Admin →
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    AdminMichelle (Sr. Customer Success Manager, RingCentral) shared this idea  ·  Oct 27, 2023

11. Lack of Clarity in adding RC SMS/MMS Channel

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    Planned  ·  0 comments  ·  Contact Center & RingCX » RingCX  ·  Delete…  ·  Admin →
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    AdminMichelle (Sr. Customer Success Manager, RingCentral) shared this idea  ·  Nov 6, 2023

12. Support Edge Browser

    14 votes

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    Future Consideration  ·  2 comments  ·  Contact Center & RingCX » RingCX  ·  Delete…  ·  Admin →
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    AdminMichelle (Sr. Customer Success Manager, RingCentral) shared this idea  ·  Nov 17, 2023

13. Additional Options for Automated Exports (other than SFTP)

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    Future Consideration  ·  0 comments  ·  Contact Center & RingCX » RingCX  ·  Delete…  ·  Admin →
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    AdminMichelle (Sr. Customer Success Manager, RingCentral) shared this idea  ·  Nov 6, 2023

14. Improvements to Ignored Message Functionality

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    Needs More Information  ·  0 comments  ·  Contact Center & RingCX » RingCX  ·  Delete…  ·  Admin →
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    AdminMichelle (Sr. Customer Success Manager, RingCentral) shared this idea  ·  Oct 27, 2023

15. More seamless way to Link an Element to a Channel

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    AdminMichelle (Sr. Customer Success Manager, RingCentral) shared this idea  ·  Nov 17, 2023

16. Remove Number Assignment field when creating Digital Queues

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    Under Review  ·  0 comments  ·  Contact Center & RingCX » RingCX  ·  Delete…  ·  Admin →
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    AdminMichelle (Sr. Customer Success Manager, RingCentral) shared this idea  ·  Nov 27, 2023

17. Better Segmentation in Reports

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    Future Consideration  ·  0 comments  ·  Contact Center & RingCX » RingCX  ·  Delete…  ·  Admin →
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    AdminMichelle (Sr. Customer Success Manager, RingCentral) shared this idea  ·  Nov 17, 2023

18. Agent Tool Rewording/Clarification

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    AdminMichelle (Sr. Customer Success Manager, RingCentral) shared this idea  ·  Nov 27, 2023

19. Make Identity/Identity Tags more user friendly

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    Under Review  ·  0 comments  ·  Contact Center & RingCX » RingCX  ·  Delete…  ·  Admin →
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    AdminMichelle (Sr. Customer Success Manager, RingCentral) shared this idea  ·  Nov 27, 2023

20. More clear to quicklinks and help pages

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    Future Consideration  ·  0 comments  ·  Contact Center & RingCX » RingCX  ·  Delete…  ·  Admin →
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    AdminMichelle (Sr. Customer Success Manager, RingCentral) shared this idea  ·  Nov 27, 2023