Settings and activity

77 results found

1. Call Recording Access from UI

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   Under Review  ·  0 comments  ·  Contact Center & RingCX » RingCX  ·  Delete…  ·  Admin →
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   AdminMichelle (Sr. Customer Success Manager, RingCentral) shared this idea  ·  Nov 17, 2023

2. Manual Outbound SMS

   4 votes

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   Under Review  ·  1 comment  ·  Contact Center & RingCX » RingCX  ·  Delete…  ·  Admin →
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   AdminMichelle (Sr. Customer Success Manager, RingCentral) shared this idea  ·  Dec 11, 2023

3. Customer Information as an icon

   3 votes

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   Under Review  ·  0 comments  ·  Contact Center & RingCX » RingCX  ·  Delete…  ·  Admin →
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   AdminMichelle (Sr. Customer Success Manager, RingCentral) shared this idea  ·  Dec 11, 2023

4. Omnichannel Working State Unification of Experience

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   Under Review  ·  0 comments  ·  Contact Center & RingCX » RingCX  ·  Delete…  ·  Admin →
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   AdminMichelle (Sr. Customer Success Manager, RingCentral) shared this idea  ·  Dec 11, 2023

5. Include Name & Number in Caller ID

   10 votes

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   Under Review  ·  0 comments  ·  Contact Center & RingCX » RingCX  ·  Delete…  ·  Admin →
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   AdminMichelle (Sr. Customer Success Manager, RingCentral) shared this idea  ·  Dec 11, 2023

6. Wrap Time / After Contact Work

   42 votes

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   Future Consideration  ·  1 comment  ·  Contact Center & RingCX » RingCX  ·  Delete…  ·  Admin →
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   AdminMichelle (Sr. Customer Success Manager, RingCentral) shared this idea  ·  Dec 11, 2023

7. Ability to export Agent Script from Studio

   26 votes

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   Planned  ·  0 comments  ·  Contact Center & RingCX » RingCX  ·  Delete…  ·  Admin →
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   AdminMichelle (Sr. Customer Success Manager, RingCentral) shared this idea  ·  Oct 24, 2023

8. Improve/Increase documentation

   6 votes

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   0 comments  ·  RingSense & AI » RingSense AI for RingCX  ·  Delete…  ·  Admin →
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   AdminMichelle (Sr. Customer Success Manager, RingCentral) shared this idea  ·  Jan 19, 2024

9. Integration with MS Teams

   4 votes

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   0 comments  ·  RingSense & AI » RingSense  ·  Delete…  ·  Admin →
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   Implemented  ·  AdminEugene Mandel (Senior Director, Product Management, RingCentral) responded

   Implemented

   AdminMichelle (Sr. Customer Success Manager, RingCentral) shared this idea  ·  Jan 18, 2024

10. Give Customers the option to rate an audio call upon completion, with a poor call rating automatically creating a support ticket

    1 vote

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    Under Review  ·  0 comments  ·  Phone & Messaging » Admin Portal  ·  Delete…  ·  Admin →
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    AdminMichelle (Sr. Customer Success Manager, RingCentral) shared this idea  ·  Jan 17, 2023

11. Bring back the pause screen share feature

    56 votes

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    Future Consideration  ·  4 comments  ·  Events & Video » Video Meetings (RCV)  ·  Delete…  ·  Admin →
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    AdminMichelle (Sr. Customer Success Manager, RingCentral) commented  ·  Nov 9, 2020  ·  Edit…  ·  Delete…

    With everyone working remote, managers/leaders at the companies who use RC will be giving many presentations using RCV. In many cases, they may have a need to pause the share to get additional material ready to share with their team or to prepare a document. It would be beneficial to be able to pause the screen share without notifying anyone who is watching. Then they would be able to continue where they left off when ready to share again.

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12. Give customers the ability to disable the rating of the quality of RCV meetings

    9 votes

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    Under Review  ·  0 comments  ·  Events & Video » Video Meetings (RCV)  ·  Delete…  ·  Admin →
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13. Call Queue status as a Banner similar to DND

    21 votes

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    Under Review  ·  1 comment  ·  Phone & Messaging » Call Queues  ·  Delete…  ·  Admin →
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14. Display user "accepting queue calls" status in the HUD.

    24 votes

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    Under Review  ·  1 comment  ·  Phone & Messaging » Call Queues  ·  Delete…  ·  Admin →
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15. Add "Invite by Contact" or "Invite by Video" to RCV desktop/web App

    7 votes

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    Under Review  ·  0 comments  ·  Events & Video » Video Meetings (RCV)  ·  Delete…  ·  Admin →
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16. Call queue caller call back feature

    103 votes

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    Future Consideration  ·  8 comments  ·  Phone & Messaging » Call Queues  ·  Delete…  ·  Admin →
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17. VM Notifications to email (Outlook)

    13 votes

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    Under Review  ·  1 comment  ·  Developer Platform, APIs, & Integrations » Integrations  ·  Delete…  ·  Admin →
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