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  1. 1 vote

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    New  ·  0 comments  ·  Phone & Messaging » General Phone  ·  Admin →
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  2. 1 vote

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    New  ·  0 comments  ·  Contact Center & RingCX » RingCX  ·  Admin →
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  3. 1 vote

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    An error occurred while saving the comment

    additional info from Mitchell:
    RHI would like to combine with Teams and Uberagent (laptop performance) to address local user issues (e.g. in-home wifi)

  4. 1 vote

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    additional info from Matthew:
    ZM and other RC competitors do this currently. The RC CTI was designed to match the 8 phone call activity fields in Dynamics. When phone call is automatically/manually saved to Dynamics, matched fields are filled in and saved as shown here:DYNAMICS <<= RC CTI Integration 1. Subject <<= Subject 2. Call From <<= Call from (Selectable from matched list. If it was an outbound call, will default fill in current Dynamics user) 3. Call To <<= Call to (Selectable from matched list. If it was an inbound call, will default fill in current Dynamics user) 4. Phone Number <<= The phone number of the other party on the call 5. Direction <<= Inbound or Outbound 6. Description <<= Description field for taking notes 7. Call Recording <<= Auto update the link after call ended 8. Duration <<= Auto update duration after call endedNote: as of 2023 VERSION 2.0.14. RC is NOT utilizing "regarding to" field. This field is similar to SFDC's "related to"Zoom Dialpad and others currently utilize this field to associate logged calls to Opportunities and/or cases.

  5. 3 votes

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    Additional info from Tim:
    Crawford security & Compliance team would like to be able to create role based access controls for admin settings Jaz Lin & Patrick Baird met with the customer on 3/8/2021 to discuss and capture needs

  6. 1 vote

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    Initial verbiage from Roland:
    For Emergency address information, Deutsche Telekom (DT) relies on its own address data that it collects through the customer contract.Therefore the infromation that we collect through service-web is not needed and potentially provides the wrong impression to the customer in case the customer updates teh address but it is not communicated to DT.Therefore DT requests that the address collection mechanism is hidden in the service-web portal.

  7. 2 votes

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    Verbiage from Matt:
    We need TTS directly in the GET INPUT and PLAY AUDIO nodes. Having it in a separate node is not feasible when using menus, and having to create the prompts using an external platform like Amazon Poly makes the prompts difficult to manage since it requires a whole new file if a change needs to be made. Customers expect to be able to easily manage TTS prompts on the platform. Beyond the base requirement, additional voice options would be a nice feature.

  8. 1 vote

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  9. 1 vote

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  10. 1 vote

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  11. 1 vote

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  12. 1 vote

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  13. 2 votes

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  14. 4 votes

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  15. 17 votes

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  16. 44 votes

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  17. 3 votes

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  18. 14 votes

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  19. 1 vote

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  20. 1 vote

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