Settings and activity

40 results found

1. Dialing without area code

   11 votes

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   Under Review  ·  6 comments  ·  Phone & Messaging » Application  ·  Delete…  ·  Admin →
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   April supported this idea  ·  May 22, 2024

2. to separate the vm and fax notification

   8 votes

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   Under Review  ·  0 comments  ·  Phone & Messaging » Admin Portal  ·  Delete…  ·  Admin →
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   April supported this idea  ·  May 21, 2024

3. Disable accept queue call slide bar on some agents

   23 votes

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   Under Review  ·  2 comments  ·  Phone & Messaging » Call Queues  ·  Delete…  ·  Admin →
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   April supported this idea  ·  May 17, 2024

4. allow site change on the ringcentral app to toggle caller id from one site to another

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   0 comments  ·  Phone & Messaging » Application  ·  Edit…  ·  Delete…  ·  Admin →
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   April shared this idea  ·  May 14, 2024

5. Audit Trail Enhancements

   197 votes

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   61 comments  ·  Phone & Messaging » Admin Portal  ·  Delete…  ·  Admin →
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   Under Review  ·  AdminJessica Hernandez (Community and Social Media Engagement Manager, RingCentral) responded

   As there are so many great ideas and suggestions for Audit Trail enhancements, we've merged them into one record to better track these feature requests. Your individual idea has not been lost, and our development team knows how important this part of the system is for everyone! We'll provide more updates when available. Thank you!

   
   

   In the meantime, please continue to leave comments on your ideal audit trail enhancement and use cases.

   April supported this idea  ·  May 10, 2024

6. ROLES: SELECTIVE CALL LOGS / RECORDINGS ACCESS

   9 votes

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   Under Review  ·  2 comments  ·  Phone & Messaging » Admin Portal  ·  Delete…  ·  Admin →
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   April supported this idea  ·  May 9, 2024

7. Limit users access to call recording

   4 votes

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   Under Review  ·  0 comments  ·  Phone & Messaging » Admin Portal  ·  Delete…  ·  Admin →
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   April supported this idea  ·  May 9, 2024

8. Notifications: Task assigned/reassigned to me

   82 votes

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   Future Consideration  ·  18 comments  ·  Phone & Messaging » App Tasks/Events/Calendar  ·  Delete…  ·  Admin →
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   April supported this idea  ·  Apr 30, 2024

9. Number in Use Report

   7 votes

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   Needs More Information  ·  0 comments  ·  Analytics & Reporting » Other  ·  Delete…  ·  Admin →
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   April supported this idea  ·  Apr 23, 2024

10. Add Inbound Fax Analytics

    16 votes

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    Future Consideration  ·  0 comments  ·  Analytics & Reporting » Other  ·  Delete…  ·  Admin →
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    April supported this idea  ·  Apr 5, 2024

11. SMS Auto-Forwarding

    62 votes

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    Under Review  ·  17 comments  ·  Phone & Messaging » Application  ·  Delete…  ·  Admin →
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    April supported this idea  ·  Mar 29, 2024

12. Add to the call queue an announcement to tell callers what number they are in line and the estimated wait time.

    18 votes

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    Under Review  ·  1 comment  ·  Phone & Messaging » Call Queues  ·  Delete…  ·  Admin →
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    April supported this idea  ·  Mar 20, 2024

13. Call Queue Position

    55 votes

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    Future Consideration  ·  8 comments  ·  Phone & Messaging » Call Queues  ·  Delete…  ·  Admin →
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    April supported this idea  ·  Mar 20, 2024

14. Transfer Call to Queue Voicemail Directly

    17 votes

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    Under Review  ·  2 comments  ·  Phone & Messaging » Call Queues  ·  Delete…  ·  Admin →
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    April supported this idea  ·  Mar 15, 2024

15. Switch to toggle back to the Old RingCentral App Layout

    47 votes

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    Under Review  ·  21 comments  ·  Phone & Messaging » Application  ·  Delete…  ·  Admin →
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    April supported this idea  ·  Mar 6, 2024

16. Disable Call recording prompts on Internal Call Transfers

    6 votes

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    Under Review  ·  2 comments  ·  Phone & Messaging » Admin Portal  ·  Delete…  ·  Admin →
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    April supported this idea  ·  Mar 6, 2024

17. call waiting on each user on a call queue that is already full capacity

    1 vote

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    0 comments  ·  Phone & Messaging » Admin Portal  ·  Edit…  ·  Delete…  ·  Admin →
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    April shared this idea  ·  Nov 30, 2023

18. Fax criteria higher than 200 pages or 50MB

    5 votes

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    1 comment  ·  Phone & Messaging » Application  ·  Delete…  ·  Admin →
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    April shared this idea  ·  Dec 4, 2023

19. user work details on softphone to deskphone

    1 vote

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    0 comments  ·  Phone & Messaging » Hardware  ·  Edit…  ·  Delete…  ·  Admin →
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    April shared this idea  ·  Dec 7, 2023

20. Shared SMS were multiple users can receive and send SMS on specific number

    694 votes

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    142 comments  ·  Phone & Messaging » SMS/Text  ·  Delete…  ·  Admin →
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    Planned  ·  AdminJessica Hernandez (Community and Social Media Engagement Manager, RingCentral) responded

    Update March 2024: This feature has been delayed. Current estimated timeline is Q4 2024. 

    
    

    Planned for Q2 2024.

    April supported this idea  ·  Apr 22, 2024
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    April commented  ·  Dec 13, 2023  ·  Edit…  ·  Delete…

    2 or more user recipient for SMS, if clients customer will be sending SMS using company number they could add 2 or more user recipient

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