Settings and activity

133 results found

1. Ability to no place the call on hold when paging

   10 votes

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   Under Review  ·  2 comments  ·  Phone & Messaging » Other  ·  Delete…  ·  Admin →
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   Aliyah supported this idea  ·  Apr 18, 2024

2. Allow customization for ACR announcement per user extension

   4 votes

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   0 comments  ·  Phone & Messaging » Admin Portal  ·  Delete…  ·  Admin →
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   Aliyah shared this idea  ·  Apr 10, 2024

3. Request additional Call Recording Announcements

   8 votes

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   Under Review  ·  0 comments  ·  Phone & Messaging » Admin Portal  ·  Delete…  ·  Admin →
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   Aliyah supported this idea  ·  Apr 10, 2024

4. Add Presence Feature for Common Area Phones

   5 votes

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   1 comment  ·  Phone & Messaging » Admin Portal  ·  Delete…  ·  Admin →
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   Aliyah shared this idea  ·  Apr 8, 2024

5. Allow comma symbol to be used as pauses for contact numbers when importing contacts via .csv file

   3 votes

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   1 comment  ·  Phone & Messaging » Admin Portal  ·  Delete…  ·  Admin →
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   Aliyah shared this idea  ·  Apr 5, 2024

6. SMS usage of main RC number to be available for all users

   35 votes

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   Future Consideration  ·  5 comments  ·  Phone & Messaging » Admin Portal  ·  Delete…  ·  Admin →
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   Aliyah supported this idea  ·  Apr 1, 2024

7. Separate Outbound Calling Announcement

   20 votes

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   Under Review  ·  1 comment  ·  Phone & Messaging » Admin Portal  ·  Delete…  ·  Admin →
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   Aliyah supported this idea  ·  Apr 1, 2024

8. SIP Deskphone for Elevator/Door System

   13 votes

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   Under Review  ·  2 comments  ·  Phone & Messaging » Hardware  ·  Delete…  ·  Admin →
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   Aliyah supported this idea  ·  Mar 27, 2024

9. Call forwarding - Differentiate external/internal calls for forwarding

   13 votes

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   Under Review  ·  2 comments  ·  Phone & Messaging » Other  ·  Delete…  ·  Admin →
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   Aliyah supported this idea  ·  Mar 20, 2024

10. Add a KPI on Analytics to have a Disconnect Initiator

    7 votes

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    Under Review  ·  1 comment  ·  Contact Center & RingCX » Other  ·  Delete…  ·  Admin →
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    Aliyah supported this idea  ·  Mar 12, 2024

11. whitelist inbound calls

    4 votes

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    0 comments  ·  Phone & Messaging » Admin Portal  ·  Delete…  ·  Admin →
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    Aliyah supported this idea  ·  Mar 8, 2024

12. Add option to automatically delete Voicemails once the user has been emailed a notification regarding the email

    18 votes

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    Under Review  ·  4 comments  ·  Phone & Messaging » Admin Portal  ·  Delete…  ·  Admin →
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    Aliyah supported this idea  ·  Mar 8, 2024

13. Shared SMS were multiple users can receive and send SMS on specific number

    744 votes

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    154 comments  ·  Phone & Messaging » SMS/Text  ·  Delete…  ·  Admin →
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    Under Review  ·  AdminJessica H. (Admin, RingCentral) responded

    SMS for Call Queues is coming-- as in if a text is sent to a call queue number, there will be an inbox available for one agent to respond to those SMS.

    
    

    I know the core of this request is to have a shared SMS inbox where multiple people can send and receive SMS from the inbox. Our product teams are aware of this ask, but I do not have more information about if/when this segment of the ask is coming.

    Aliyah supported this idea  ·  Mar 7, 2024

14. Allow all extensions to send SMS from main Company extension

    174 votes

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    Under Review  ·  41 comments  ·  Phone & Messaging » Application  ·  Delete…  ·  Admin →
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    Aliyah supported this idea  ·  Mar 7, 2024

15. Increase Retention Period for Sent Faxes

    85 votes

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    Under Review  ·  7 comments  ·  Phone & Messaging » Application  ·  Delete…  ·  Admin →
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    Aliyah supported this idea  ·  Mar 6, 2024

16. Salesforce Integration - Log Call Recording from RC as a File

    1 vote

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    Under Review  ·  0 comments  ·  Developer Platform, APIs, & Integrations » Integrations  ·  Delete…  ·  Admin →
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    Aliyah shared this idea  ·  Nov 18, 2022

17. Have the ability to restrict an extension from adding another extension in HUD in RC App.

    1 vote

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    Under Review  ·  0 comments  ·  Phone & Messaging » HUD & Presence  ·  Delete…  ·  Admin →
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    Aliyah supported this idea  ·  Mar 8, 2024
    Aliyah shared this idea  ·  Dec 6, 2022

18. Extend the number of characters/email address that can be added on the email field under notification settings.

    2 votes

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    Under Review  ·  0 comments  ·  Developer Platform, APIs, & Integrations » Other  ·  Delete…  ·  Admin →
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    Aliyah shared this idea  ·  Dec 14, 2022

19. Bulk Update for Emergency Response Locations

    1 vote

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    Under Review  ·  1 comment  ·  Phone & Messaging » Admin Portal  ·  Delete…  ·  Admin →
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    Aliyah supported this idea  ·  Mar 8, 2024
    Aliyah shared this idea  ·  Mar 30, 2023

20. Ability to customize password for Poly phones without reverting it to the default.

    8 votes

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    Under Review  ·  3 comments  ·  Phone & Messaging » Hardware  ·  Delete…  ·  Admin →
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    Aliyah supported this idea  ·  Mar 8, 2024
    Aliyah shared this idea  ·  Mar 30, 2023