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← RingCentral Ideas

Settings and activity

60 results found

  1. Ability to access RingEX EXTs (Users, queues) on RingCX IVR studio

    12 votes

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    0 comments  ·  Contact Center & RingCX » RingCX  ·  Admin →
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    Remi Bauby supported this idea  · 

  2. RCV and RingCX Integration - Escalation/Queuing of video calls

    8 votes

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    Implemented  ·  1 comment  ·  Contact Center & RingCX » RingCX  ·  Admin →
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    Remi Bauby supported this idea  · 

  3. Add the ability to create structured messages directly via Admin UI (User Interface) within Engage Digital

    7 votes

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    Planned  ·  0 comments  ·  Contact Center & RingCX » RingCX Digital Only  ·  Admin →
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    Remi Bauby supported this idea  · 

  4. Multi-lingual support

    7 votes

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    Planned  ·  0 comments  ·  Contact Center & RingCX » RingCX  ·  Admin →
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    Remi Bauby supported this idea  · 

  5. Agent Count While Waiting in Queue

    7 votes

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    Future Consideration  ·  1 comment  ·  Contact Center & RingCX » RingCX  ·  Admin →
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    Remi Bauby supported this idea  · 

  6. Ask an Expert improvements

    3 votes

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    Future Consideration  ·  0 comments  ·  Contact Center & RingCX » RingCX  ·  Admin →
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    Remi Bauby supported this idea  · 

  7. Call Recording Access from UI

    4 votes

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    Under Review  ·  0 comments  ·  Contact Center & RingCX » RingCX  ·  Admin →
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    Remi Bauby supported this idea  · 

  8. Simplify process of customizing webchat

    3 votes

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    Future Consideration  ·  0 comments  ·  Contact Center & RingCX » RingCX  ·  Admin →
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    Remi Bauby supported this idea  · 

  9. Ability to switch language for Text to Speech

    3 votes

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    Planned  ·  0 comments  ·  Contact Center & RingCX » RingCX  ·  Admin →
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    Remi Bauby supported this idea  · 

  10. Capturing and Archiving RingCX Voice Mail in RingSense for RingCX

    4 votes

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    Needs More Information  ·  0 comments  ·  Contact Center & RingCX » RingCX  ·  Admin →
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    Remi Bauby supported this idea  · 

  11. Manual Outbound SMS

    4 votes

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    Under Review  ·  1 comment  ·  Contact Center & RingCX » RingCX  ·  Admin →
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    Remi Bauby commented  · 

    That is already possible from inbox mode. However we can add up to that with request such as:
    - ability to escalate a phone call with a manual SMS/email.
    - ability to create outbound campaign for SMS / email / chat or messaging notifications

  12. Improve/Increase documentation

    6 votes

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    0 comments  ·  RingSense & AI » RingSense AI for RingCX  ·  Admin →
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    Remi Bauby supported this idea  · 

  13. Add info about customer message nature in API and log

    2 votes

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    Future Consideration  ·  0 comments  ·  Contact Center & RingCX » RingCX  ·  Admin →
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    Remi Bauby shared this idea  · 

  14. Add change forum category for Khoros/Lithium connector

    3 votes

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    Future Consideration  ·  0 comments  ·  Contact Center & RingCX » RingCX Digital Only  ·  Admin →
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    Remi Bauby shared this idea  · 

  15. Pulse: Get Pulse for Engage (Digital / Voice / Omni)

    3 votes

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    Future Consideration  ·  0 comments  ·  Contact Center & RingCX » RingCX  ·  Admin →
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    Remi Bauby shared this idea  · 

  16. Add presence status sync / data driven routing to Salesforce connector

    3 votes

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    Planned  ·  0 comments  ·  Contact Center & RingCX » RingCX Digital Only  ·  Admin →
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    Remi Bauby shared this idea  · 

  17. Wrap Time / After Contact Work

    40 votes

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    Future Consideration  ·  1 comment  ·  Contact Center & RingCX » RingCX  ·  Admin →
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  18. RingCX Call Details "Call Termination by Agent or Caller"

    35 votes

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    Planned  ·  0 comments  ·  Contact Center & RingCX » RingCX  ·  Admin →
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  19. Adding RingSense Dashboard to drive adoption and insight

    51 votes

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    Planned  ·  0 comments  ·  RingSense & AI » RingSense AI for Sales  ·  Admin →
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  20. RCCC Call Plucking

    16 votes

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    Under Review  ·  1 comment  ·  Phone & Messaging » General Phone  ·  Admin →
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