Settings and activity

32 results found

1. Handle missed calls option - Add the ability to return caller to the staff member that transferred it

   4 votes

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   Future Consideration  ·  0 comments  ·  Phone & Messaging » Application  ·  Delete…  ·  Admin →
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2. Only allow access to Call recordings to Users who are in the call

   5 votes

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   Under Review  ·  0 comments  ·  Phone & Messaging » Other  ·  Delete…  ·  Admin →
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3. Call logs that include transfers

   6 votes

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   Under Review  ·  0 comments  ·  Phone & Messaging » Other  ·  Delete…  ·  Admin →
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4. Use the app in conjunction with a physical phone

   157 votes

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   1 comment  ·  Phone & Messaging » Application  ·  Delete…  ·  Admin →
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   Planned  ·  AdminJessica H. (Admin, RingCentral) responded

   This feature is currently in open beta and available for all!

5. Show availability/status in Company contact list.

   101 votes

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   Implemented  ·  3 comments  ·  Phone & Messaging » Application  ·  Delete…  ·  Admin →
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6. Block spam SMS to main number

   33 votes

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   Under Review  ·  2 comments  ·  Phone & Messaging » SMS/Text  ·  Delete…  ·  Admin →
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7. Group text for incoming SMS to main number

   37 votes

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   Under Review  ·  6 comments  ·  Phone & Messaging » SMS/Text  ·  Delete…  ·  Admin →
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8. Allow handling of multiple Call Queue calls

   114 votes

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   24 comments  ·  Phone & Messaging » Other  ·  Delete…  ·  Admin →
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   Implemented  ·  AdminJessica H. (Admin, RingCentral) responded

   Admins, learn how to set up this feature here!

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   Jared commented  ·  Feb 1, 2023  ·  Edit…  ·  Delete…

   Queue call pickup only works if members aren't on active calls already. If all members are on active calls, they currently receive no notifications. The call should still be presented to queue members.

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9. Change the name of the group text message

   37 votes

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   Planned  ·  7 comments  ·  Phone & Messaging » SMS/Text  ·  Delete…  ·  Admin →
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10. set custom music on hold for park calls.

    21 votes

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    Under Review  ·  2 comments  ·  Phone & Messaging » Application  ·  Delete…  ·  Admin →
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11. Add an option to allow all incoming calls to a call queue to ring to all queue members without taking into account the user status as it...

    4 votes

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    Under Review  ·  0 comments  ·  Phone & Messaging » Admin Portal  ·  Delete…  ·  Admin →
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12. Shared SMS were multiple users can receive and send SMS on specific number

    727 votes

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    151 comments  ·  Phone & Messaging » SMS/Text  ·  Delete…  ·  Admin →
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    Under Review  ·  AdminJessica H. (Admin, RingCentral) responded

    SMS for Call Queues is coming-- as in if a text is sent to a call queue number, there will be an inbox available for one agent to respond to those SMS.

    
    

    I know the core of this request is to have a shared SMS inbox where multiple people can send and receive SMS from the inbox. Our product teams are aware of this ask, but I do not have more information about if/when this segment of the ask is coming.

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    Jared commented  ·  Sep 29, 2022  ·  Edit…  ·  Delete…

    Zoom does this already, why can't RingCentral?

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