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  1. 44 votes

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  2. 5 votes

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  3. 13 votes

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    An error occurred while saving the comment
    Joe commented  · 

    Hi - like Becky posted - that's already in the app. On the admin side, under Call Queue - Call Handling; the option to allow/not allow the users to change their status. (We just found this last night - we're still programming our account.)It's the 'Allow users to change their queue status' - if set to allow, then on the phone app, under their presence setting you'll see a 'Manage Queues' - if the queue is set to allow for each queue that can have it - then on the app the multiple queues will show.Hope that helps.

  4. 148 votes

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  5. 8 votes

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  6. 23 votes

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  7. 2 votes

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  8. 15 votes

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  9. 6 votes

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  10. 3 votes

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  11. 35 votes

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  12. 9 votes

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  13. 38 votes

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  14. 8 votes

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  15. 6 votes

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  16. 69 votes

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  17. 24 votes

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  18. 34 votes

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    Joe commented  · 

    This is quite useful for the C-level's, President, and others that need not be on an open 'find a user!' option. Or, is that to say that I could call the RC headquarters and find the CIO's extension by 'dial by name' ?

  19. 63 votes

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  20. 461 votes

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    Update January 2024: This is now panned for Q2 2024


    Good news! We're planning to implement support for SIP cancel cause=200 "call answered elsewhere" for simultaneous ringing calls. Implementation of this SIP standard will prevent misleading missed call notifications from being reported when the simultaneous ringing call is answered by someone in the group. The feature is planned, but may not get delivered until Q1 2024. We will keep this post updated when we have a more specific date!