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Settings and activity

66 results found

  1. Ability to block a number for a specific extension in a call queue extension.

    1 vote

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    New  ·  0 comments  ·  Phone & Messaging » Other  ·  Admin →
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    Diana Joy shared this idea  · 

  2. Add outbound caller ID on the report

    2 votes

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    Diana Joy shared this idea  · 

  3. The capability to disable voicemail totally and let the call ring until the caller decide to end the call.

    3 votes

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    New  ·  0 comments  ·  Phone & Messaging » Other  ·  Admin →
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    Diana Joy shared this idea  · 

  4. The ability to support the prepaid number as substitute caller ID.

    1 vote

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    New  ·  0 comments  ·  Phone & Messaging » Accessibility  ·  Admin →
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    Diana Joy shared this idea  · 

  5. Scheduling firmware updates per time zone

    5 votes

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    New  ·  3 comments  ·  Phone & Messaging » General Phone  ·  Admin →
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    Diana Joy shared this idea  · 

  6. Robocalls forwarding

    1 vote

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    New  ·  0 comments  ·  Phone & Messaging » General Phone  ·  Admin →
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    Diana Joy shared this idea  · 

  7. Email notification for required changes on the account

    2 votes

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    New  ·  0 comments  ·  Phone & Messaging » Other  ·  Admin →
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    Diana Joy shared this idea  · 

  8. Customize ring tone for different call queue calls

    6 votes

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    New  ·  2 comments  ·  AI Conversation Expert (ACE, formerly RingSense), AIR & AVA » Other  ·  Admin →
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    Diana Joy shared this idea  · 

  9. Ability to set  1300 numbers as substitute caller ID.

    1 vote

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    New  ·  0 comments  ·  Phone & Messaging » Admin Portal  ·  Admin →
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    Diana Joy shared this idea  · 

  10. Ability to reduce call recording storage

    1 vote

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    New  ·  0 comments  ·  Phone & Messaging » Admin Portal  ·  Admin →
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    Diana Joy shared this idea  · 

  11. Ability to add missed calls in performance report

    3 votes

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    New  ·  1 comment  ·  Phone & Messaging » Other  ·  Admin →
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    Diana Joy shared this idea  · 

  12. Ability to remove the last name for fax

    1 vote

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    New  ·  0 comments  ·  Phone & Messaging » Fax  ·  Admin →
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    Diana Joy shared this idea  · 

  13. Ability to change the rate center of a number.

    2 votes

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    New  ·  0 comments  ·  Phone & Messaging » Contacts  ·  Admin →
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    Diana Joy shared this idea  · 

  14. Notification to the users that the call has been answered

    3 votes

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    New  ·  0 comments  ·  Analytics & Reporting » Other  ·  Admin →
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    Diana Joy shared this idea  · 

  15. The capability to log the time stamp of Desk phone DND status.

    4 votes

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    New  ·  1 comment  ·  Analytics & Reporting » Other  ·  Admin →
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    Diana Joy shared this idea  · 

  16. The capability to set all international numbers to be forwarded in to the voicemail without adding the country code manually in custom rule.

    2 votes

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    New  ·  0 comments  ·  Phone & Messaging » Call Queues  ·  Admin →
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    Diana Joy shared this idea  · 

  17. SMS Retention

    128 votes

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    Under Review  ·  38 comments  ·  Phone & Messaging » Other  ·  Admin →
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    Diana Joy commented  · 

    Allow users to retrieve all old text messages.

    Diana Joy supported this idea  · 

  18. Generate analytics reports showing detailed call queue report

    41 votes

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    New  ·  6 comments  ·  Analytics & Reporting » Live Reports  ·  Admin →
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    Diana Joy shared this idea  · 

  19. Set up custom rule

    2 votes

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    New  ·  0 comments  ·  Phone & Messaging » Other  ·  Admin →
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    Diana Joy shared this idea  · 

  20. Block outbound calls by number for specific users

    31 votes

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    Under Review  ·  5 comments  ·  Phone & Messaging » Application  ·  Admin →
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    Diana Joy commented  · 

    Ability to block outbound calls to a specific numbers and potentially routed to an internal number and or announcement.

    Diana Joy supported this idea  · 
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