Settings and activity

86 results found

1. Add ability for call queues to be added to call monitoring groups

   16 votes

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   Under Review  ·  0 comments  ·  Phone & Messaging » Admin Portal  ·  Delete…  ·  Admin →
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2. New RingCentral - no date stamp for text messages from the day of

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   113 votes

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   7 comments  ·  Phone & Messaging » SMS/Text  ·  Delete…  ·  Admin →
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   Implemented  ·  AdminJessica H. (Admin, RingCentral) responded

   Please ensure that you are on the latest version of the app. Thank you!

3. Outbound Automatic Voicemail Drop

   191 votes

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   Future Consideration  ·  26 comments  ·  Phone & Messaging » Other  ·  Delete…  ·  Admin →
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4. Grant users the ability to change call forwarding and availability states on behalf of other users

   32 votes

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   Under Review  ·  0 comments  ·  Phone & Messaging » Other  ·  Delete…  ·  Admin →
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5. Idle behavior shows users offline even though they are available and logged into RC.

   122 votes

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   Under Review  ·  19 comments  ·  Phone & Messaging » Application  ·  Delete…  ·  Admin →
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   An error occurred while saving the comment
   Jake commented  ·  Oct 28, 2022  ·  Edit…  ·  Delete…

   Some of our users are using laptops and do not have a secondary screen to keep the RC app open in. We are noticing that the app is going grey/invisible/idle - when in PowerPoint, Word or writing a long email.We want the app to not set a user to idle if they are still active on a computer but using some other application for an extended period of time.

   Save Submitting...

6. Shared SMS were multiple users can receive and send SMS on specific number

   727 votes

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   151 comments  ·  Phone & Messaging » SMS/Text  ·  Delete…  ·  Admin →
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   Under Review  ·  AdminJessica H. (Admin, RingCentral) responded

   SMS for Call Queues is coming-- as in if a text is sent to a call queue number, there will be an inbox available for one agent to respond to those SMS.

   
   

   I know the core of this request is to have a shared SMS inbox where multiple people can send and receive SMS from the inbox. Our product teams are aware of this ask, but I do not have more information about if/when this segment of the ask is coming.

7. Allow admin management of virtual background feature for meetings

   34 votes

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   Under Review  ·  3 comments  ·  Events & Video » Webinar  ·  Delete…  ·  Admin →
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8. Add an option to disable the 911 warning

   35 votes

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   Under Review  ·  9 comments  ·  Phone & Messaging » Application  ·  Delete…  ·  Admin →
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9. Super Admin Can View any Message/FAX/Voicemail

   60 votes

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   Under Review  ·  13 comments  ·  Phone & Messaging » Admin Portal  ·  Delete…  ·  Admin →
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10. Fax transmission notification to include copy of fax.

    72 votes

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    Under Review  ·  5 comments  ·  Phone & Messaging » Application  ·  Delete…  ·  Admin →
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11. Sync RC status with Microsoft Office (Teams/Outlook)

    122 votes

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    3 comments  ·  Developer Platform, APIs, & Integrations » Integrations  ·  Delete…  ·  Admin →
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    Implemented  ·  AdminPratyusha (Product Manager, Productivity Specialist, RingCentral) responded

    GA in 2H 2023. 

    
    

    User guide: https://support.ringcentral.com/article-v2/Navigating-presence-sync-as-a-user-in-Microsoft-Teams.html?brand=RingCentral&product=RingEX&language=en_US

    
    

    Admin guide: https://support.ringcentral.com/article-v2/Navigating-presence-sync-as-an-admin-in-Microsoft-Teams.html?brand=RingCentral&product=RingEX&language=en_US

12. Ability for agent to stay on the line after transferring to an external number.

    39 votes

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    Under Review  ·  2 comments  ·  Phone & Messaging » Other  ·  Delete…  ·  Admin →
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13. Ability to generate report that tracks an agents status throughout the day, like when they're available/not available/ on DND etc

    569 votes

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    Future Consideration  ·  90 comments  ·  Analytics & Reporting » Other  ·  Delete…  ·  Admin →
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14. Set Users Status on their behalf

    65 votes

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    Under Review  ·  15 comments  ·  Phone & Messaging » Other  ·  Delete…  ·  Admin →
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15. Allow admins to change user profile information (including pictures)

    124 votes

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    Under Review  ·  23 comments  ·  Phone & Messaging » Admin Portal  ·  Delete…  ·  Admin →
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16. Save custom status

    70 votes

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    Implemented  ·  13 comments  ·  Phone & Messaging » Application  ·  Delete…  ·  Admin →
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17. Access to everyone's voicemails by clicking on there extension without a password as Super admin!

    76 votes

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    Under Review  ·  11 comments  ·  Phone & Messaging » Admin Portal  ·  Delete…  ·  Admin →
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18. Option to change Profile Picture to Default

    99 votes

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    Future Consideration  ·  16 comments  ·  Phone & Messaging » Application  ·  Delete…  ·  Admin →
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19. Colorblind Setting

    48 votes

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    Under Review  ·  5 comments  ·  Phone & Messaging » Accessibility  ·  Delete…  ·  Admin →
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20. Ability to Download Qos Reports

    73 votes

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    Future Consideration  ·  3 comments  ·  Analytics & Reporting » Other  ·  Delete…  ·  Admin →
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