167 results found
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redirect all second calls AUTOMATICALLY from the RC App
Feature request:
Ability to redirect all second calls AUTOMATICALLY from the RC App, when the user is already on a call.Scenario: The customer does not want agents to need to take an action when they are already on a call. Nor do they want the 2nd caller to wait while the call is redirected manually. The call waiting feature does not cover this scenario. If you enable "call waiting" it still asks the agent to decline manually and the caller gets a busy tone. If you disable call waiting it will send the call to voicemail instead.
Expectation:
A…7 votes -
API for external contacts
Many Enterprise organizations could benefit from the option to automatically import and update external contacts.
17 votes -
Block Outgoing Text ID
We are able to block the outbound Caller ID but are unable to block the Text ID. This would be a great addition for Do Not Reply text messages.
10 votes -
Company Cloud Recording File List
currently, Under Role permissions, the Meeting section has the option "Company Cloud Recording File List". We would like to allow Site admins to view Meeting cloud recording file list for their sites only. Currently, turning on "Company Cloud Recording File List" allows site admins to see the list for the entire company. Please change this feature from entire company to site. Thanks.
4 votes -
Allow multiple supervisors to monitor a call simultaneously
Customer wants to be able to have multiple supervisors monitor an active call via our call monitoring groups.
31 votes -
Auto-Answer Calls
We need to be able to track Users who turn ON and OFF the Auto-Answer Calls Feature from the Ring-Central App. It only logs it currently from the admin portal. Also it would be great to be able to globally disable this feature from all users at the admin level.
5 votes -
reducing the delays for automatic routing to the operator when a caller did nothing and the calls are routed to a Company Greeting.
We wanted to get an option to reduce the number of seconds for automatic routing to the operator, when a caller did nothing after listening to the company greeting. Right now the delay is around 6-8 seconds and that is crucial especially some customers are rushing or in a tight schedule as well.
3 votes -
Hi, any options to listen to live local radio station on poly phones?
an option to listen to live radios on polycoms
5 votes -
Allow users to create a generic out of office message.
Allow users to create a generic OOO message.
Separately, they could record the time frame they will be out of the office.
This would (conceivably) allow them to record one message for reuse.
Example:
You have reached the voice mail for Veronica Lee.I will be out of the office from [variable-Start Date] to [variable End Date].
I you need immediate assistance, please contact the Help Desk.
If your request requires my personal attention, please leave a detailed message and I‘ll get back to you when I return to the office.
6 votes -
Disable Conference PIN
The customer wants to be able to disable or remove the PIN/passcode when using their conference line.
5 votes -
Allow Scheduling of Custom Rule Enablement
After a custom rule is crafted, I'd like the ability to schedule the turning on and turning off of the rule. Example: We have a site that is normally closed on Fridays, their on-hours schedule lists them as open on Fridays, so that we can still present callers with central service options. We route calls to that special IVR using a custom rule covering every Friday. They'd like to answer calls at the site on a few random Fridays -- but there is currently no easy way to schedule that.
My proposed idea would allow you to schedule on/off times…
5 votes -
Site-based / group-shared address book
Site-based or group shared contact list. Very similar to shared external contacts, but the ability to configure multiple addressbooks and give permissions to users to access any or all of these.
3 votes -
Allow specific phone call from company directory to come through while on DND
Have the option wherein we can set either a custom rule or a button that allows calls coming from numbers in the company directory during after-hours and while the users are on DND.
2 votes -
remove extension number in the outbound caller id
being able to remove my own direct number in the outbound caller ID settings
2 votes -
Outbound tariff | improvement of Whitelist process.
Currently, when a customer asks for a full-digit valid phone number to be whitelisted, we are opening up a base prefix of that number. The following reason was provided by Fraud Response to the customer:This is to confirm receipt of your signed Whitelist Agreement Form. New White Listed Destination(s): United Kingdom with phone part +44 7488... Please try your call again. We understand that you requested a specific phone number to be whitelisted. Please be advised that we do not whitelist entire phone numbers, we whitelist per destinations or phone part. Adding entire phone numbers restrict the message flow which…
7 votes -
Make the Set Status Message visible in the contacts when searching in the phone
Scenario: a RC App user sets a Status Message in their profile, such as "working from home". This message in visible when in a convestation with this user in the message part of RC desktop app. The status message is displayed next to the availability status. (See Screenshot)
However, the status message is not visisble in the phone part, when searching for the same user in the contacts list. (See screenshot)Request: Make the status message visible when searching internal contacts in RC App phone.
1 vote -
Dial out with asterisk
we need to be able to auto dial contact extensions when we are dialing out to them. Barring that we need to display their known extension on or near their phone number so at a glance we can tell what to dial without referencing an external list or waiting for automated answering services to provide the information we need.
2 votes -
Disable Call Monitoring from Speed Dial on Deskphone
Currently, when speed dials are configured on a deskphone, if that user is on a call and the deskphone user has permissions to listen in on their calls, they can press the speed dial to listen in to the call (instead of just dialing the user). This is an undesired feature by some customers who would rather the speed dial not monitor the call and just be able to call the user instead.
2 votes -
Change system default voice recording
Having option to change the voice of the system default recording for placing outbound call if the number is incomplete.
2 votes -
Need to be able to Limit the number of incoming calls a customer can receive from the outside world
Need to be able to Limit the number of incoming calls a customer can receive from the outside world
2 votes
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