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7 results found

  1. Ability to support multiple instances of a CRM/CRMs for one customer

    Many organizations have multiple separated instances of CRMs. Currently, RingSense is not able to support this. With the ability to support multiple, the deals, coaching and trackers would only allow managers to see the data relevant to their team and CRM instance.

    13 votes

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    Planned  ·  0 comments  ·  RingSense AI for Sales  ·  Admin →
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  2. Spanish Support for RingSense Transcription and Translation (to English)

    Ability to transcribe calls spoken in Spanish in Spanish within the RingSense transcript with the added functionality to translate to English if managers cannot speak/read Spanish

    10 votes

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    Planned  ·  1 comment  ·  Other  ·  Admin →
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  3. Integration with MS Teams

    Request to have integration between RingSense and MS Teams (ability to import recordings into RingSense for Sales). This could open up a huge SAM since we have a lot of customers using the Embedded App.

    4 votes

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    Planned  ·  0 comments  ·  RingSense AI for Sales  ·  Admin →
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  4. "Share" button not automatically enabled when UI detects email address

    When attempting to share a call externally, the platform currently requires the end user to type in an email address + a comma or to press "Enter" for the Share button to appear. It would be much for intuitive for the UI to automatically recognize an email address has been added and highlight the "Share" button to send.

    5 votes

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    Planned  ·  0 comments  ·  RingSense AI for Sales  ·  Admin →
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  5. Easier Navigation to Access Coaching Information

    Goal is for a Supervisor to be able to see their managers' coaching capabilities. For example, to be able to select a range of dates and click to be able to see feedback and coaching themes without having to drill too deeply.

    4 votes

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    Planned  ·  0 comments  ·  RingSense AI for Sales  ·  Admin →
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  6. RingCX Section 508 Compliance Agent side

    In keeping with ADA and Compliance, Section 508 will require that the RingCX agent interface jumps to the new message versus putting a blue bubble down arrow when the external party sends a digital communication. NOTE: a visually impaired agent using software like Jaws may not be notified of a new message from the external party unless the new message triggers the disability software like jaws to trigger because the screen has changed when it jumps to the latest message.

    2 votes

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    Planned  ·  0 comments  ·  Other  ·  Admin →
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  7. Highlight Calls

    Highlight the calls the you have open or that you have reviewed in the Team or All Calls page.

    2 votes

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    Planned  ·  0 comments  ·  RingSense AI for Sales  ·  Admin →
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