9 results found
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Add physical addresses to reports as a tab
When a large account with multiple office locations or remote workers, there is no report that would allow us to provide the address for all customers if entered. Our reports can filter by "ship to address" but if the user has a softphone or a BYOD device this field is blank. This would help our teams perform a multitude of internal audits with this option.
9 votes -
call that is forwarded also shows the original caller's ID, not the forwarding extensions info
How can I ensure that a call that is forwarded also shows the original caller's ID, not the forwarding extension information
3 votes -
Customize Time in Performance Reports
We would like an option to customize the time ranges in Performance Reports and set that as a report/tab. Currently, the only option we have is to select the hour, but there is no way we can customize the minute.
2 votes -
Limited access to Call Logs / Recordings
Sean wants to create a custom role in which David and John only has access to a limited set of users or users that are assigned to a specific site.
2 votes -
Super Admin should be able to access voicemail recordings using the Call log report
Super Admin should be able to access voicemail recordings using the Call log report
2 votes -
download reports to where transfered calls are sent automatically
When gathering report for a certain call and need to download the report to where the calls are being transfered to not be done manually but the data is automatically showing to where it was transfered
1 vote -
Option to delete sms log report
The company will be taken over by a different owner and would like to have the option to delete all SMS Log reports.
1 vote -
Call Log - Outbound Call Recording Filter (be able to filter and select multiple users at a time)
Bridgepoint is working with multiple Maverick Fitness locations and it would be very helpful to be able to filter in the call log for outbound recorded calls on multiple users (that are in a queue, and multiple sites). Discussing with partner and walking through the filter options, we are only able to pick one agent or user in the queue at a time to view and listen to their recorded outbound calls.
4 votes -
Read Only QoS dashboard that can be access through a link on customer Intranet page
Customer has requested a way to have a read-only QoS dashboard that they could add as a link on their Intranet site. Customers goal is to post this link or embed the QoS dashboard where any user could view it without having to log into RingCentral.
1 vote
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