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  1. Add "Sections" back to Tasks in the new RingCentral App  ·  Implemented

  2. HUD updates shouldn't need to reboot the Mitel 6930 and 6940 phones  ·  New

  3. Sync Bullhorn CRM Contacts to RingCentral Applications  ·  New

  4. Basic Hunt Group for Answering Position  ·  Under Review

  5. Group Text Messaging  ·  Under Review

  6. Request to Align Call Outcome for Unanswered Calls with Voice Prompt to "No Answer" in Call Logs and Performance Reports  ·  New

  7. Display Salesforce Task Date, Picklist, and Text Fields in NICE CXone Embedded Agent UI  ·  Will Not Implement

  8. Feature Request: Call Queue Configuration Export  ·  New

  9. Requests for Report Subscription Features  ·  Under Review

  10. Call Log Reporting Under: Reports-->Call Log-->Detailed  ·  New

  11. Export Call Queue Details with Voicemail Notification Email  ·  New

  12. IVR for order status, sending texts and more interactive experiences.  ·  Under Review

  13. Merging app with web site  ·  Under Review

  14. Please restore the ability to change the default role for a new user  ·  Implemented

  15. Standard Template For Creating Salesforce Cases For CSMs, TAMs, Ps, and other departments when submitting cases to Advanced Support.  ·  New

  16. More flexible forecasting options  ·  Under Review

  17. Ability to see RingCentral user directory in Dynamics 365 RC App  ·  Under Review

  18. RCX Real time Long Abandon Metrics  ·  New

  19. Simple CRM solutions  ·  Will Not Implement

  20. SLA BREAKDOWN  ·  New