1109 search results
-
Enhanced Agent Dashboards for Queue Visibility and Custom Statuses · New
-
Select multiple call Queues in LOB (Line of Business Analytics) · Under Review
-
Message history retrieval following extension deletion or option to download message logs prior to deleting an extension · New
-
RingCX Analytics · Needs More Information
-
Last Agent Routing with Digital Queues · New
-
Show RingCX UII in Ringsense · Planned
-
customer wants to customize notification "attempt to access account from a computer we did not recognize" · Under Review
-
Limiting/blocking texting to certain contacts without blocking contact all together or limiting the hours to allow texts. · Under Review
-
Emergency Text · New
-
directory integration under super admin · New
-
Ease of use when customizing Historical Reports · Will Not Implement
-
RingCX Analytics: Additional Metrics and Elements to Simplify Use and Provide Enhanced Functionality · Future Consideration
-
Average abandon rate for a queue in Analytics Performance Reporting · Implemented
-
RingCentral Analytics - Adoption and Usage to show both Private and Public teams in the listing. · Under Review
-
I would like to see the disconnect information in the QOS analytics reporting. · Needs More Information
-
Ability to create custom fields by source · Future Consideration
-
Add Switch to Video or Share Screen option to Audio calls in the new RC app · Already Exists
-
Add “Average Handling Time” column to Real-time Agent view · New
-
Report about the busiest times of day for inbound calls · Under Review
-
Bulk action or script on Disabling enforced SSO · New