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Ext search in "Add User" creation wizard

When adding a user in RingCentral MVP, finding an available extension can be time-consuming. It would save time if the "Ext." field displayed unused extensions when you click on it. Currently, you either type in an extension and hit "Next" to see ...
Andrew Nuttall 2 days ago in RingCentral Admin Portal 0 New

Add Dinosaur Emojis to RingCentral Chat

This is useful because sometimes you need to reference a dinosaur in a chat. This would benefit me specifically as I recently needed to reference a dinosaur and couldn't. It should work by clicking the emoji button and scrolling down to animals an...
Josh Keller 19 days ago in RingCentral Web/Desktop App 3 Under review

Non-Super Admin users can elevate themselves to a "Super Admin."

We have noticed that Non-Super Admin users can elevate themselves to "Super Admin." This could potentially cause security issues and business impact. Non-Super Admins should not be able to change their role to a “Super Admin” or remove the SA role...
Led Tasso 8 days ago in RingCentral Admin Portal 0 New

More efficient way to transfer to VM using the phone

Currently to transfer to voicemail on a physical phone requires several steps, While on a call, press the Transfer key. If your phone's default Transfer type is already set to Blind, proceed to the next step. Otherwise, press the Blind softkey. En...
Kurt Hayen about 17 hours ago in RingCentral Phone 0 New

Add PCRecruiter Integration

PCRecruiter is a CRM which doesn't allow us to mass text anymore. Integrating PCR and RingCentral would allow my team to mass text candidates directly within PCR without having to copy/paste phone numbers from one app to the other.
Margarita Frroku 2 days ago in RingCentral Web/Desktop App 2 New

Ability to see how many times a desk phone goes offline.

Wanted to have an option in the reports on how many times a desk phone goes offline.
Lynce Andres 3 days ago in RingCentral Phone 1 New

Reporting Capability on IVR Menu for key presses

I need report capability from an IVR menu to see which key presses callers are hitting and would like the following information: # of incoming calls, duration of call, missed calls. Example from my Main IVR menu we have multiple locations - each l...
Jennifer Schuler 4 days ago in RingCentral Analytics 2 Planned

Retain Caller ID information regardless of blind/warm transfer type

When transferring calls, Caller ID information is only passed on blind transfers. It would be helpful if the caller ID information was passed to the new recipient regardless of transfer type.
Rob Fox 2 months ago in Hardware 23 Needs more information

Hot Desk Phone Logged Out Display

When hot desk phones are in the logged out state, they display the tenant super admin's extension and the clock in the super admin's time zone. This should be customizable. I have hot desk phones in multiple locations in different time zones but n...
Bryan Berzak 5 days ago in RingCentral Phone 0 New

SMS / Text Auto Responder

Hello! An Auto Text Responder would be a huge benefit to Ring Central. I'm a US customer and a Realtor. There are auto Text responses that would help me greatly to be able to tell clients I'll get back to them shortly-whether I'm with my family, i...
almost 3 years ago in RingCentral Phone 177 Planned