All ideas

This is useful because sometimes you need to reference a dinosaur in a chat. This would benefit me specifically as I recently needed to reference a dinosaur and couldn't. It should work by clicking the emoji button and scrolling down to animals an...

It would be great if there was an option to allow callers to click a number and receive a link to a knowledge base or form to gather information.

Please add a global id for agent's in NICE CX-ONE contact center, at the moment ACD uses its own id, WFM has no none, QM has their own but is not the same as in ACD, so we can create a Dashboard that can show results from across apps of an agent o...

Please add the ability as a super admin to edit, delete, transfer ownership of dashboards that are owned by other people. This would help with employee turnover and adjusting dashboards when the employee is not able to.

We want to have caller ID for all external incoming calls, doesnt matter if its incoming to an extention, direct line, or call que. Not sure why this does not exist yet, very basic thing to have for a phone company. At this stage, we have 35 emplo...

When transferring calls, Caller ID information is only passed on blind transfers. It would be helpful if the caller ID information was passed to the new recipient regardless of transfer type.

Would love the ability to be able to copy pre built reports to be able to manipulate them as we find fit.

Hello! An Auto Text Responder would be a huge benefit to Ring Central. I'm a US customer and a Realtor. There are auto Text responses that would help me greatly to be able to tell clients I'll get back to them shortly-whether I'm with my family, i...

We need a global suppression for text messaging. This will allow us to add users who request to never be texted by the organization.

The unified Inbox is a good idea. Now, however, to send a text, there's an extra click for something we do dozens of times a day: + to send new message up comes menu: Send new text/Send new fax I will never send a Fax It's a step backwards to have...