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All ideas

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Want a User role that can Disable Domestic calls but can still dial 911

The customer needs to add common area desktop phones that can make internal calls, but not Domestic outgoing calls, but they need to make 911 calls. Need to be able to create a User Role to do this.
Rick Miller 1 day ago in RingCentral Admin Portal 0 New

Fax Message Transmission Result email should include a copy of the document that was faxed as an attachment.

Having a copy of the document that was faxed attached to the Fax Message Transmission Result email will be very helpful. In our case, as a law firm, we need to add a copy of that email to the case as proof that the fax was sent successfully. Havin...
Guillermo Pierluissi 20 days ago in RingCentral Web/Desktop App 2 New

Emergency Response Location per site

It's easier to apply an emergency location to all of the phones at each site so we don't have to go into each user for the outbound calling on their devices.
Vanessa Cadon about 22 hours ago in RingCentral Admin Portal 0 New

User Extension Ability's to receive Fax using Play announcement Settings on missed Call

User Extension Ability's to receive Fax using Play announcement Settings on missed Call
Genji Takiya about 17 hours ago in RingCentral Phone 0 New

Create an easy way to convert Limited Extensions to Users.

create a user-friendly method to convert extension types between Users and limited extensions without having to delete and re-create them.
Eddie Szymczak about 20 hours ago in RingCentral Admin Portal 0 New

Report that shows the list of the users who are permitted to send faxes using Email To Fax(E2F)

To have the ability to download a report that shows the permitted users to send faxes using email to fax instead of manually going to each user to verify whether they can or not
ROXANNE GOMEZ about 21 hours ago in RingCentral Admin Portal 0 New

drill down on a report for accurate missed calls on call queue

When running the KPI for abandoned and refused calls, there is no option to drill down to see which extensions it is tagged from
622 - Dorel Data Analyst 1 day ago in RingCentral Analytics 0 New

Presence & Pickup for Parked Calls for Yealink W Series

Due to having no presence feature, Yealink cordless handsets can park calls and retrieve the call parked but cannot pickup initially parked calls. This should be an option for cordless handsets as it is covered on the subscription.
Jorge Mico 2 days ago in Hardware 1 New

DND Presence Display On Sidecar

When a user turns on their DND status, it should reflect the DND or busy status (red) on the sidecar. Currently, the only way to know if someone has DND on is by calling them and being sent to voicemail. It would be great if they would be displaye...
Daniel Titkov 2 days ago in RingCentral Phone 0 New

No Audit Log entry for Template modifications

This seems very dangerous to me, not having an audit trail. A bad actor can, at will, make any changes to any template, then an innocent person using that template can cripple an organization and not know it. The likelihood is low I admit but it's...
Donald Prescott 9 days ago in RingCentral Admin Portal 0 New