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Ability to install the RingCentral desktop app on a different drive or folder.

Please add the ability to install the RingCentral desktop app for Windows to be installed to a different drive or folder.
Carlo C 1 minute ago in RingCentral Web/Desktop App 0 New

Automatically remove status message when turning off DND.

When you are on DND and set a status message, it is easy to forget to remove the status message if you click Turn off DND. This is confusing to other employees who are trying to see if that person is available or not when the status message is not...
Stephanie Muston 1 day ago in RingCentral Web/Desktop App 1 New

Dial By Name Directory - Zero Dialing

In the past, when a caller would reach an IVR and choose the option for the Dial By Name Directory, they were able to press 0 to return to the IVR menu and choose a different option. However, with the new next-generation call handling, when a call...
Michael Scott 2 days ago in RingCentral Admin Portal 0 New

Provide sound customization for app notifications for new voicemail messages.

It would be very helpful to have an option to assign sound notification for new voicemail messages in the application so that the customer can be alerted.
Aya Vince Cruz 2 days ago in RingCentral Mobile App 0 New

Backup and Restore Point for Admin Portal setup data.

We recently had an unsuccessful hacking attempt on our account. Upon discussing this with support they disclosed that RingCentral does not backup any of our setup information. This means if there was a breech, we would lose days work setting up ou...
David Smucker 9 days ago in RingCentral Admin Portal 1 Future consideration

Ability to check each user RingCentral app video/meeting version using admin portal

Ability to check each user RingCentral app video/meeting version using admin portal
Ranier Gallego 6 days ago in RingCentral Meetings & Webinar 0 New

SMS / Text Auto Responder

Hello! An Auto Text Responder would be a huge benefit to Ring Central. I'm a US customer and a Realtor. There are auto Text responses that would help me greatly to be able to tell clients I'll get back to them shortly-whether I'm with my family, i...
over 3 years ago in RingCentral Phone 178 Planned

Allow users to choose which app to use for video calling

It would be more convenient if a user could choose whether to use RingCentral to perform a video call or another installed application, such as Microsoft Teams.
Jason Howard about 3 hours ago in RingCentral Web/Desktop App 0 New

Key Template for RingCentral App

It would be nice to have a template that can be applied to users who are only using the RingCentral app. Having to manually create the presence keys/HUD can be very tedious and time consuming.
Creative Planning Admin about 18 hours ago in RingCentral Admin Portal 0 New

Once Global Holiday Hours have been configured in Hours of Operation, it should reflect on all Profile Names instead of having to additionally add the same holidays in each profile.

Each year we have to update our holiday list but it should be only done in one list. A Global Holidiay Hours list was added for our go-live in Contact Center Housrs of Operation with all our holidays; therefre, we should not have to add the same r...
Diane Leslie about 19 hours ago in RingCentral Contact Center 0 New