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Improve "Security Notice from RingCentral" Emails

When any user attribute is updated (name, title, department, etc.), the user receives a "Security Notice From RingCentral" email notification. Regardless of the updated attribute, the body of the email states that the Contact Mailing Address is wh...
Justin Herner 3 days ago in RingCentral Admin Portal 0 New

SMS / Text Auto Responder

Hello! An Auto Text Responder would be a huge benefit to Ring Central. I'm a US customer and a Realtor. There are auto Text responses that would help me greatly to be able to tell clients I'll get back to them shortly-whether I'm with my family, i...
over 3 years ago in RingCentral Phone 178 Planned

Add more than 15 users to Fax notifications

Need ability to add all our users to our fax notification email so they know when customers send them faxes
Nikki Smith about 3 hours ago in RingCentral Web/Desktop App 0 New

Co-Recipient to Faxes

You give the ability to add co-recipients to Voicemail box however not to Faxes, yet you have a place to add the co-recipient which is deceiving. We should have the basic ability to add all our users to be able to see the Fax extension and get not...
Nikki Smith about 3 hours ago in RingCentral Web/Desktop App 0 New

Terrible app update made it worse

This app was trash to begin with. Constantly dropping calls, bad quality calls then the update came. Now if I need to dial a number a pop up comes up for the dial pad. This is a terrible design. Make it simple and stop trying to recreate the wheel.
Richard Orrick about 5 hours ago in RingCentral Phone 0 New

Call Logs on Substitute Caller ID that are linked to Users on RingCentral

should have the call logs show up as well for both inbound and outbound calls for phone numbers assigned or linked to users as Substitute Caller IDs.
Zander Marcus about 5 hours ago in RingCentral Admin Portal 0 New

Every section / button / menu item needs a tool tip

Background Info - This is the first system I've set up, and the biggest problem I encountered was the lack of information on the interface. Some sections within menus had a sentence explaining what to do or where you were and others it was bar...
Phil Smith about 9 hours ago in RingCentral Admin Portal 0 New

Same user members on multiple queues

Customer would like to have the same user members on multiple call queues groups without having the issue for not receiving any calls using the app or desktop phone.
Mark Anthony Tablezo III 3 days ago in RingCentral Web/Desktop App 0 New

Backup and Restore Point for Admin Portal setup data.

We recently had an unsuccessful hacking attempt on our account. Upon discussing this with support they disclosed that RingCentral does not backup any of our setup information. This means if there was a breech, we would lose days work setting up ou...
David Smucker 14 days ago in RingCentral Admin Portal 1 Future consideration

Automatically remove status message when turning off DND.

When you are on DND and set a status message, it is easy to forget to remove the status message if you click Turn off DND. This is confusing to other employees who are trying to see if that person is available or not when the status message is not...
Stephanie Muston 6 days ago in RingCentral Web/Desktop App 1 New