1203 search results
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ability to access all meetings as super admin · New
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Message history retrieval following extension deletion or option to download message logs prior to deleting an extension · New
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Show RingCX UII in Ringsense · Implemented
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directory integration under super admin · New
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Ease of use when customizing Historical Reports · Will Not Implement
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RingCX Analytics: Additional Metrics and Elements to Simplify Use and Provide Enhanced Functionality · Future Consideration
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Enhanced Agent Dashboards for Queue Visibility and Custom Statuses · New
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Add Switch to Video or Share Screen option to Audio calls in the new RC app · Already Exists
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Average abandon rate for a queue in Analytics Performance Reporting · Implemented
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Ability to pause recording on transfer to queues that have call recording disabled · New
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Sync Salesforce Call Disposition Values to RingSense · New
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Add “Average waiting Time” column to Real-time Agent view · New
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AI Conversation Expert/Ringsense - exportable reports · New
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Select multiple call Queues in LOB (Line of Business Analytics) · Under Review
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AI receptionist key presses · New
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Ability to create custom fields by source · Future Consideration
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Last Agent Routing with Digital Queues · New
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customer wants to customize notification "attempt to access account from a computer we did not recognize" · Under Review
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Limiting/blocking texting to certain contacts without blocking contact all together or limiting the hours to allow texts. · Under Review
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Emergency Text · New