1109 search results
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ability to see how long a user has been online but inactive. · Under Review
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Performance Reports- Calls Tab- Filtered for Missed and Answered Call · New
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"Dashboard only" license & dashboard URLs for RCCC · Future Consideration
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Adding the "manual dials" metric on the custom dashboards On RCX Analytics Live Dashboards · New
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Add Option to Generate Reports for Calls Answered Within Custom Time Intervals (e.g., 36 Seconds) · New
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Save and recover ringcentral configuration
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transfer · Under Review
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Limited role access · New
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Add a "Call Pop-Up" for Ring Central App when not on the foreground · Under Review
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My Case Portal - Allow attachments at case opening and Add Functionality for Multiple Attachments - Maybe Add Drag & Drop Feature · Under Review
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Removing days from a report · Implemented
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The limitations of CX Historical Reports only allows one filter to be used instead of filtering per row · New
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Complete European localization of all RingCX module · Under Review
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API availability for SMS and Email outbound · Under Review
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Texts that come in go to a group chat of extensions · Under Review
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Disable users making calls or texts outside of TCPA hours · New
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Add Rental Phones on Cost Center Billing Details · New
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Quality planner - once an evaluation plan has expired, the plan disappears and results are not available · Under Review
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Enable one-click "mark for followup" · New
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Enhanced Lead & Campaign Management for Improved Agent Efficiency · New