1284 search results
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RingCX Analytics: Additional Metrics and Elements to Simplify Use and Provide Enhanced Functionality · Future Consideration
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AI receptionist key presses · New
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Select multiple call Queues in LOB (Line of Business Analytics) · Under Review
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Enhanced Agent Dashboards for Queue Visibility and Custom Statuses · New
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Limiting/blocking texting to certain contacts without blocking contact all together or limiting the hours to allow texts. · Under Review
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Emergency Text · New
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Average abandon rate for a queue in Analytics Performance Reporting · Implemented
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Template Tab with Pre-Configured Questionnaire · New
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Manual Exports and Automated exports to support shorter intervals by default · Implemented
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Ability to create custom fields by source · Future Consideration
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Ability to pause recording on transfer to queues that have call recording disabled · New
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Add “Average Handling Time” column to Real-time Agent view · New
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I would like to see the disconnect information in the QOS analytics reporting. · Needs More Information
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RingCentral Analytics - Adoption and Usage to show both Private and Public teams in the listing. · Under Review
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Report about the busiest times of day for inbound calls · Under Review
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Sync Salesforce Call Disposition Values to RingSense · New
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Add “Average waiting Time” column to Real-time Agent view · New
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AI Conversation Expert/Ringsense - exportable reports · New
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RC Helpdesk Ticketing · New
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Allow the import and export of key assignments in Key Templates. · New