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  1. Analytics Widgets to compare data

  2. Recovery or Holding of Deleted Extensions and Data  ·  Under Review

  3. Interaction Details does not match Agent disposition dashboard data  ·  New

  4. Bulk Upload / Template in uploading or updating Company Emergency Response Locations (All Sites/ per sites)  ·  Future Consideration

  5. Customizable File Labels for Backup Data. (Call Recording)  ·  New

  6. data analytics data report must have a report separated for business and after hours  ·  Already Exists

  7. Inbound Calls Performance Reporting - Allow different view of data  ·  Under Review

  8. Allow for export of all raw data to Microsoft BI  ·  Under Review

  9. add n/a to the yes/no responses on scorecards  ·  New

  10. Report/Data of the calls we received from all countries

  11. Call records in the RingCentral app should include timestamps for ALL calls received, not just those received on the day the query is run.  ·  New

  12. Ability to show the Name when exporting message data export  ·  Under Review

  13. RingCentral and InContact do not share data - InContact (PC) and RingCentral do not share data  ·  Will Not Implement

  14. CTRL Z it seems to keep the data in the buffer  ·  Under Review

  15. Data retention for sent fax items for more than 30 days.  ·  Already Exists

  16. To migrate all data from old number to the new number  ·  Under Review

  17. Add RCO response and Audit Trail Log for "Ask the Expert" functionality within Engage Digital  ·  Future Consideration

  18. Add originating caller/leg to call log response for warm transfers

  19. Improve customer's call back response notification for RingCentral For MS Team  ·  Under Review

  20. Allow for extending the call log data retention to 6 months  ·  Under Review

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