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  1. data analytics data report must have a report separated for business and after hours  ·  Already Exists

  2. add n/a to the yes/no responses on scorecards  ·  Implemented

  3. Report/Data of the calls we received from all countries

  4. Get full data of an account in a zip file  ·  New

  5. Average data by number of users in a group  ·  New

  6. RingCentral and InContact do not share data - InContact (PC) and RingCentral do not share data  ·  Will Not Implement

  7. Ability to show the Name when exporting message data export  ·  Under Review

  8. CTRL Z it seems to keep the data in the buffer  ·  Under Review

  9. Add RCO response and Audit Trail Log for "Ask the Expert" functionality within Engage Digital  ·  Future Consideration

  10. Improve customer's call back response notification for RingCentral For MS Team  ·  Under Review

  11. Add originating caller/leg to call log response for warm transfers  ·  Under Review

  12. Data retention for sent fax items for more than 30 days.  ·  Already Exists

  13. To migrate all data from old number to the new number  ·  Under Review

  14. Enable merging of two extensions to combine data for analytics  ·  Under Review

  15. Ability to Archive other data for all users not just call recordings  ·  Under Review

  16. The AIR (AI Receptionist) has the ability to customize the "soft skills" used for its conversation/Response style.  ·  New

  17. Service Web - Segmented access to multi-site user data  ·  Under Review

  18. Allow for extending the call log data retention to 6 months  ·  Under Review

  19. Ability for admins to be notified when an emergency response location is changed for a device or user  ·  New

  20. Adjust time on Administration>Message data export to reflect site time zones.  ·  Under Review