797 search results

  1. Service Web - Segmented access to multi-site user data  ·  Under Review

  2. Pass Caller ID (ANI) & Phone # Dialed (DNIS) data through CTI integration.  ·  Under Review

  3. Ability for admins to be notified when an emergency response location is changed for a device or user  ·  New

  4. Call Reports With All data In One Line Not Three  ·  Under Review

  5. retrieving deleted fax, past data retention policy  ·  New

  6. Analytics data for RCV QOS is confusing.  ·  Under Review

  7. Ability to pull an entire year of data within the performance analytics  ·  New

  8. Additional Customer Data In Web Chat Summary  ·  New

  9. Allow data collected from scripts to be included in reporting in Historial reports  ·  Under Review

  10. Forwarded To Numbers as trackable data in analytics and call logs  ·  Under Review

  11. RingCentral Mobile & Desktop App: Generate Diagnostic Bundle/Data for Admin  ·  Under Review

  12. Implement automatic data masking controls for PII  ·  Future Consideration

  13. Retrieve data In Ring Central Video Meetings  ·  Under Review

  14. Ability to export Site Caller ID field data from MVP Admin Portal.  ·  Under Review

  15. Report associating IVR data with transferring agent for post-call surveys  ·  New

  16. Create/ inject data directly into Salesforce as the call is happening.

  17. Viewing data for a specific call queue with KPI view in graph format  ·  Under Review

  18. Ability to generate reporting for entire day without running into "Too many data points"  ·  New

  19. RingCx for Hubspot - ability to customize data mapping for the call log fields  ·  Under Review

  20. Archiver for Performance reports and increase data retention to more than 6 months  ·  Under Review