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  1. Billing Cost Center data can't be downloaded to excel or csv.

  2. Export message data in a readable format like a conversation in the app

  3. Create feature that shows similar data using Analytics report and Call logs excel file  ·  Under Review

  4. feature to match data between call logs in service web and PKI in PR  ·  New

  5. handset information, mac address, status information (Online/Offline) export with user data  ·  New

  6. Export daily data from the analytics portal for more than one day at a time.  ·  Implemented

  7. We need reporting for prior 12 months! Year over Year data would be incredible.

  8. The ability to manually refresh data in ringcentral analytics  ·  Under Review

  9. Automatically remove the data of the users on leave when creating a performance report.

  10. Add speech to text response for the greeting notification at the call queue level  ·  Under Review

  11. Backup and Restore Point for Admin Portal setup data.  ·  Future Consideration

  12. There should be an email notification sent if a data failed to sync in Archiver  ·  Under Review

  13. RingCx Reporting Including Data from Agent Script Custom Field

  14. Analytics-data around call that were specifically avoided when it rang the agent.

  15. External shared directory - cannot input the same data for mobile numbers and company number

  16. performance reports to show real-time data and not to wait for few hours to populate

  17. Create additional WFM Prebuilt Reports or Make WFM Data Available in Custom Reporting  ·  Under Review

  18. Data retention - Option to see how many days are left for a specific recording to expire  ·  Under Review

  19. Without Archiver, Admin Portal Should Have No Data Retention or Do Not Delete the Call Recording  ·  Under Review

  20. ability to receive a notification before the data will be deleted from ringcentral server for SMS

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