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  1. RingCentral Mobile & Desktop App: Generate Diagnostic Bundle/Data for Admin  ·  Under Review

  2. Retrieve data In Ring Central Video Meetings  ·  Under Review

  3. Ability to export Site Caller ID field data from MVP Admin Portal.  ·  Under Review

  4. Report associating IVR data with transferring agent for post-call surveys  ·  New

  5. Create/ inject data directly into Salesforce as the call is happening.

  6. Ability to generate reporting for entire day without running into "Too many data points"  ·  New

  7. Archiver for Performance reports and increase data retention to more than 6 months

  8. Viewing data for a specific call queue with KPI view in graph format

  9. RingCentral App Message Data Export File Type Should be User Friendly  ·  Under Review

  10. Data for Hold time when transferring a call.  ·  Under Review

  11. Add Metrics and Data Values in Custom Reports  ·  Under Review

  12. Clear the 911 data when resetting user extensions  ·  Under Review

  13. Live Reports and Performance Reports - Restrict data visibility  ·  Under Review

  14. Allow QoS Data to be pulled via API  ·  Under Review

  15. User Role Permissions: Specific Users to Only Access Data from a Certain Dashboard  ·  Under Review

  16. Export message data in a readable format like a conversation in the app

  17. Create feature that shows similar data using Analytics report and Call logs excel file  ·  Under Review

  18. feature to match data between call logs in service web and PKI in PR  ·  New

  19. We need reporting for prior 12 months! Year over Year data would be incredible.

  20. Billing Cost Center data can't be downloaded to excel or csv.

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