8302 results found
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Account data recovery
When an account is deleted there should be a 15 day data retention policy in place in case of mistaken deletion, or for auditing purposes.
1 vote -
List all teams on the personal profile
On RC Classic it was easy to identify all the teams in which a person was involved already. This is helpful in the context of coaching an team management
2 votes -
Block Annoying Callers from Companies by Name
The ability to block annoying calls from companies by name. For instance, a company with phone numbers all over the state or USA that can bypass you blocking their phone number because they have so many locations and/or phone numbers to call from. Yet, because they are a business, the company name shows up on each call despite whatever number they call you from. Instead of trifling with blocking the number, simply block the company name.
3 votes -
Option to prevent call recording announcement from playing each time a call is transferred internally
Some customers play a message to callers in queue that their call will be recorded. If a queue member answers and then transfers the call to another queue or user where automatic call recording is enabled, the message will be played a second time. Having this message played back to a caller multiple times is not a good caller experience.
4 votes -
Option to Disable Group SMS please
Customer would like to block the ability to send SMS messages to more than one recipient. They would like the ability to block both "Group" texts but also sending a single message to more than one separate recipient.
3 votes -
Respond to call via text after voice mail
Respond to call via text after voice mail and will receive text a message to reply or send message to the caller
3 votes -
Expand Composability - Remove Fax icon across RC apps (Phone desktop app, RCApp, Mobile)
Customer would like the ability to full remove fax from the user profile and not have it show up in the RC Phone app, RC App and RC Mobile. This would remove the icon to compose a fax, remove reference to faxes sent,received, failed from the messages tab. Would like it to be a selectable option in custom roles.
6 votes -
Add Job Title to User List Columns and to Filter
It would be nice to have the Job Title field added to the list of fields able to be added as a column in the User List in service web. Also add the Job Title field to the filter so I can filter by all users with the same job title.
2 votes -
Set Numbers that can Override Do Not Disturb
Add the ability to configure specific numbers that would override the Do Not Disturb setting. Use case is for someone who is on call after hours for emergencies, who may want to set RingCentral to Do Not Disturb for general calls and messages but still needs to receive calls that are coming from the emergency dispatch number. Similar to what iPhone currently has where you can set the ability for a number to still come through as a call when your phone is in Do Not Disturb mode.
2 votes -
Edit "guest" profiles in RC app
I'm trying to edit a "guest" profile in app.ringcentral.com. When logged in, I click on the contacts tab and select a guest contact. Their info comes up - but no option to edit the info. I would like to add a phone number to their guest profile.
2 votes -
Filter phone items
Unread, Urgent and other default and custom flags would be helpful as filters in the history list. Buttons in the left panel within each section (like All voicemail exists now) and selectable in the Filter search box.
2 votes -
RINGCENTRAL APP LIST OF CALLS
Hi there, i basically have 3 extensions on my account (admin one and dispatch team) the problem is that the dispatches can t see the calls that are being directed to the numbers i have. Same problem with recordings...can you guys add the recordings in all of my extensions and the ringcentral phone app...? please...its really important
1 vote -
Display full name of contact on inbound calls
When a client within our contacts calls in on the application only the initals are shown and not the full name so we really have no idea who it is until we pick up the call which is no use to us and I can imagine to anyone with more than 5 people in their contacts.
2 votes -
Automatically remove details from photo like GPS coordinates
This is already a feature in most chat apps. Remove all details from photo uploaded to provide security.
1 vote -
To add a feature that only sends out text messages with no option to call or reply to sender.
I would like a feature added, if it's not already in place, where I am able to send out text messages to my employees but the employees will not be able to respond to the text message or call the sender's phone number.
3 votes -
android app for report & performance
are you going to develop RingCentral android app for reporting & performance. if you would it will become big support for us to display on smart TV
1 vote -
Using MPOW headset model BH359A and Apple Airpods Model EMC313185 to work with RC phone app
Using MPOW headset model BH359A and Apple Airpods Model EMC313185 to work with RC phone app
1 vote -
Admins : Approve or Deny message being sent to mass notify teams on Glip
We can create rules regarding Distribution Lists for Exchange that requires approval before mass emails are sent, I would like to have this same feature applied to Glip as our company has a team account that includes all users.
2 votes -
Call forwarding using star codes
be able to forward calls automatically by dialing star codes on deskphone
3 votes -
Provisioning file for MS teams provisioning/manual provisioned phones
There should be a provisioning file for rtcpxr@rtcpxr.ringcentral.com so that MS teams devices can be registered with the RTCPXR server
1 vote
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