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  1. Ability to set up a missed call notification when a customer hangs up before entering a call queue  ·  New

  2. Add a KPI on Analytics to have a Disconnect Initiator  ·  Under Review

  3. Forward a voicemail to a call queue voicemail  ·  Future Consideration

  4. ability to lock incoming call pop-up window in a specific location on a specific monitor  ·  Under Review

  5. Email notification on a group for every chat by a member  ·  Under Review

  6. custom role for a user to access a specific site only  ·  Under Review

  7. Add the ability to mute a person in a meetings chat  ·  Under Review

  8. Add a call log for a video meeting  ·  Already Exists

  9. Open a url when answering a call from the mobile app  ·  Under Review

  10. Be able to reassign a task to a different team  ·  Future Consideration

  11. Ability to apply a delayed ring to a monitored extension  ·  Under Review

  12. KPI tracking for time a user is available in a queue  ·  Under Review

  13. Ability to ignore a specific call only for a specific user

  14. Block a specific number to send a text message receivied via email notification on a non licensed number  ·  New

  15. Ability to add a note when when you forward a message  ·  Under Review

  16. Devices assigned to a Shared Line should have a Paging Key.  ·  New

  17. Guest with a Role

  18. Ability for agents to schedule a commitment for a specific colleague  ·  Future Consideration

  19. Barge a call on a Delegated Line Group using Desk Phone  ·  Under Review

  20. Ability to track who deleted a message from a group chat  ·  New