1284 search results
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ACE: Include in Trackers and Coaching the data from the interaction where my team is not considered as the host · New
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Doesn't anybody know how to make advance IVR and transfer the data · Needs More Information
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Ability to allow an Admin to control how long data is stored for on the Analytics Portal below the maximum current setting · Under Review
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Have a single page for Supervisors to see Stats and Supervisor tab data. · Under Review
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Reports/Analytics: Detailed Data on What Happened in a Call Journey (Call Queue) · Planned
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HIPAA Compliant Companies to Have Option for 90 Days of Message Data Retention · New
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Data that shows time and date of call refusals in Analytics, Performance report · Under Review
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Enable Transcript function in Admin Portal to capture both/all sides of text conversations, not just responses back to me · Under Review
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Add functionality to the admin portal to allow extraction of a report or data for blocked numbers for all users and sites. · New
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Ring Sense not giving transcriptions when we try to export or download the data · New
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ability to receive a notification before the data will be deleted from ringcentral server · Under Review
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Sales Force Customer Data Pop Screen when answering parked call on Custom Park Lines · Under Review
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Have the business analytics data auto refresh throughout the day so it can be kept up on a live screen and shared.
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Increase the time on server for Automatic Call Recording (Data Retention Policy) for 180 days · Under Review
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Call recording data is IMPOSSIBLE to match between InContact or RingCentral App and our storage · Will Not Implement
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Zoom had an admin data feature which allows the administrator the ability to pull the meeting participation information to show who join... · Under Review
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Implement a mapping message window to prompt users on how they want to populate data, similar to Outlook's import process · Under Review
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Create a way to automatically pull data from a CRM like Zoho or Salesforce or vTiger to be able to automate loading of calling lists in RCX · New
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Hide filter in widgets so that the widget window can show more pertinent data and not waste the space on the filter section · New
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When agents are available but none respond, or when all agents are busy or unavailable, route the customer to the SMS automated response. · New