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  1. Copy or duplicate a custom rule  ·  Under Review

  2. Custom rule on extension if it is a member on a queue should still work even the calls are routed to a call queue.  ·  Under Review

  3. New patient to receive a text message on where to go to complete a form  ·  New

  4. Block a range of phone numbers  ·  Under Review

  5. send pop ups to members of a queue when a call is waiting to be answered  ·  Under Review

  6. Send SMS or Email notification if a change was made on a user call queue status

  7. Make Messaging Permission in Custom Roles a Native Feature  ·  Under Review

  8. need a report on deleted users  ·  New

  9. Meeting transcription export for a team  ·  New

  10. RingCentral MVP as a DFO Channel  ·  Future Consideration

  11. Able to use a TFN as a valid contact phone for extensions  ·  Under Review

  12. BT feature request: Ability to receive a Notification if a Specific phone number calls their system  ·  New

  13. download bulk images within a folder  ·  New

  14. Need to be able to paste a phone number, when starting a new text message conversation.  ·  Under Review

  15. Allow a particular user to receive more calls than others in a rotational call handling queue  ·  Under Review

  16. @ing from a list of people  ·  New

  17. A better E-mail notification system when a new feature is added on the System.  ·  New

  18. Ability to have a route option to an IVR if a member of a call queue is busy or is set to DND.  ·  Under Review

  19. Add the ability to copy and paste from Excel into a Message  ·  Under Review

  20. Caller ID when transferring a call.  ·  New