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  1. Enable one-click "mark for followup"  ·  New

  2. Feature Enhancement Request – Voicemail Transcripts Delivery to Email Inbox  ·  New

  3. Feature Request: SMS Forwarding to External 3-Digit Number (988)  ·  New

  4. Reorder Metrics within ACD Widgets  ·  Under Review

  5. Abandonment Threshold  ·  Future Consideration

  6. Creating functions with KPI's

  7. Quick Contact Edit  ·  New

  8. Define our set SLA definitions on reports  ·  Under Review

  9. Ring Central is in great danger of becoming quickly obsolete.  ·  New

  10. Add Label as a selectable Column to Company Numbers Report

  11. Feature for Super Admins to Control Text Recordings in User Template  ·  Under Review

  12. Syncing RingCentral Performance Reports to Salesforce for non-Salesforce users.  ·  Under Review

  13. WFM Pro - Ability for skills in ACD module and WFM skills to sync.  ·  Future Consideration

  14. Group Messaging for 911 SMS Notifications  ·  New

  15. Engage Digital - Allow multiple routing strategies for different email channels

  16. series meeting with two Event organizer, with the same rights  ·  Under Review

  17. Add Additional Filters to Analytics Performance Reports  ·  Under Review

  18. Centralized viewing of voicemails, texts, call logs, contacts  ·  Under Review

  19. QOS and call logs for CX1 to RC connections  ·  Under Review

  20. Ability to see trend in calls to particular company numbers over time  ·  New

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