797 search results
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Average abandon rate for a queue in Analytics Performance Reporting · Implemented
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Report about the busiest times of day for inbound calls · Under Review
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Ability to create custom fields by source · Future Consideration
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Manual Exports and Automated exports to support shorter intervals by default · Implemented
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RingCentral Analytics - Adoption and Usage to show both Private and Public teams in the listing. · Under Review
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I would like to see the disconnect information in the QOS analytics reporting. · Needs More Information
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customer wants to customize notification "attempt to access account from a computer we did not recognize" · Under Review
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Limiting/blocking texting to certain contacts without blocking contact all together or limiting the hours to allow texts. · Under Review
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Add the Session ID column to Detailed Call Log Reports · New
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Allow the import and export of key assignments in Key Templates. · New
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Analytics access for Supervisor · New
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Report upload in BI tool · Under Review
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Template Tab with Pre-Configured Questionnaire · New
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Need Reports Greater than 6 months, Need one year · Planned
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International calls report · Under Review
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Contact Center IVR press path summary analytics · Under Review
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The ability to download the mapping on Performance Reports · New
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Save and recover ringcentral configuration
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Adding the "manual dials" metric on the custom dashboards On RCX Analytics Live Dashboards · New
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Add Option to Generate Reports for Calls Answered Within Custom Time Intervals (e.g., 36 Seconds) · New