797 search results

  1. Average abandon rate for a queue in Analytics Performance Reporting  ·  Implemented

  2. Report about the busiest times of day for inbound calls  ·  Under Review

  3. Ability to create custom fields by source  ·  Future Consideration

  4. Manual Exports and Automated exports to support shorter intervals by default  ·  Implemented

  5. RingCentral Analytics - Adoption and Usage to show both Private and Public teams in the listing.  ·  Under Review

  6. I would like to see the disconnect information in the QOS analytics reporting.  ·  Needs More Information

  7. customer wants to customize notification "attempt to access account from a computer we did not recognize"  ·  Under Review

  8. Limiting/blocking texting to certain contacts without blocking contact all together or limiting the hours to allow texts.  ·  Under Review

  9. Add the Session ID column to Detailed Call Log Reports  ·  New

  10. Allow the import and export of key assignments in Key Templates.  ·  New

  11. Analytics access for Supervisor  ·  New

  12. Report upload in BI tool  ·  Under Review

  13. Template Tab with Pre-Configured Questionnaire  ·  New

  14. Need Reports Greater than 6 months, Need one year  ·  Planned

  15. International calls report  ·  Under Review

  16. Contact Center IVR press path summary analytics  ·  Under Review

  17. The ability to download the mapping on Performance Reports  ·  New

  18. Save and recover ringcentral configuration

  19. Adding the "manual dials" metric on the custom dashboards On RCX Analytics Live Dashboards  ·  New

  20. Add Option to Generate Reports for Calls Answered Within Custom Time Intervals (e.g., 36 Seconds)  ·  New