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Option to Check size of call recording · Under Review
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Compile Webinar Attendee Reports · Under Review
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Choose multiple call queue when creating subscription on analytics · New
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Adoption and Usage · Under Review
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Archiver (SFTP) to support auto-generated SSH key passwords. · Under Review
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Take Microsoft Teams Location for 911 calls on your direct routing solution · Under Review
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Can we schedule a text message to send at a later time? Can we schedule when to send a text message? · Planned
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Remove the option "Last year" on the download SMS logs · Under Review
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Correct information logging for AppConnect (PipeDrive) for Beetexting SMS · New
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Allow requeued emails to keep their place in the queue · Under Review
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Ability to create custom fields by source · Future Consideration
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Ability to 'watch' / 'follow' a message conversation · Under Review
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Select multiple call Queues in LOB (Line of Business Analytics) · Under Review
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Driving · New
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Efficiency in Searching and Retrieving Customer Correspondence · New
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Message history retrieval following extension deletion or option to download message logs prior to deleting an extension · New
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Map Custom Fields with Active Directory Integration · Under Review
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Show RingCX UII in Ringsense · New
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Average abandon rate for a queue in Analytics Performance Reporting · Implemented
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RingCX Analytics · Needs More Information