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  1. Retroactive Tracker Reporting  ·  New

  2. Display the destination number of inbound SMS  ·  Under Review

  3. Creating new Role for Billing Invoices & device inventory details without purchase option.  ·  Under Review

  4. I want to ensure that we have a backup of the chats. if an user lost their chat history, that is very helpful to retrieve those chats.  ·  New

  5. Ability to support multiple instances of a CRM/CRMs for one customer  ·  Planned

  6. Multichannel Campaign Orchestration Module (WhatsApp, SMS, Email)  ·  Under Review

  7. Performance Report: Download Multiple Daily Reports at a Time  ·  Needs More Information

  8. Simultaneous Ring option for Call Queues/Skill  ·  New

  9. Push SMS notifications to an RC Team  ·  Under Review

  10. AI keyword script recognition  ·  New

  11. Default User Settings when submitting Cases in RC Support  ·  Under Review

  12. Limit ATA Devices Bandwidth Usage  ·  Under Review

  13. Add notes on voicemail and arranging the voicemail  ·  Under Review

  14. Use RingCentral desktop app as an alarm in case of fire.  ·  Under Review

  15. Add 933 dialing support to allow for testing of our 911 Notifications  ·  Under Review

  16. Add Usage Reports for Glip  ·  Already Exists

  17. remove the option "Last year" on the download SMSlogs  ·  Under Review

  18. HIPAA Compliance Banner in RingCentral Account

  19. RingSense Auto & Manual Redaction

  20. Pause screen share API when inputting sensitive info (CC number/CVV Code)  ·  Under Review