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  1. Add Usage Reports for Glip  ·  Already Exists

  2. remove the option "Last year" on the download SMSlogs  ·  Under Review

  3. Pause screen share API when inputting sensitive info (CC number/CVV Code)  ·  Under Review

  4. More granular settings for Sequential call queue member rotation  ·  Under Review

  5. HIPAA Compliance Banner in RingCentral Account

  6. Include Chart in Analytics Subscription  ·  Already Exists

  7. RingSense Auto & Manual Redaction

  8. Agent Acceptance Rate in the Inbound Queue Overview report  ·  New

  9. Ability for RC Analytics to apply filter logic to multiple graphs when selecting one option.  ·  Future Consideration

  10. email  ·  New

  11. Improve the Call Records Reporting  ·  New

  12. Take Microsoft Teams Location for 911 calls on your direct routing solution  ·  Under Review

  13. performance reports  ·  New

  14. Forced hold when on call  ·  New

  15. Remove restrictions and improve Bulk Cost Code update template  ·  Under Review

  16. Presence Reboot Warning  ·  New

  17. Compile Webinar Attendee Reports  ·  Under Review

  18. Choose multiple call queue when creating subscription on analytics  ·  New

  19. Option to Check size of call recording  ·  Under Review

  20. Can we schedule a text message to send at a later time? Can we schedule when to send a text message?  ·  Planned

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