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  1. Request for dead air/long pauses reporting feature in Ring Central  ·  Under Review

  2. RingCX Alerts Enhanced Functionality  ·  New

  3. Check Voicemail on Multiple Extensions Without Having to Logout of App and Back In  ·  Under Review

  4. Easy way to remove Sync contacts on Mobile phone  ·  New

  5. Ability to disable weighted scoring so that multiple scores can be visible  ·  Future Consideration

  6. Edit Share Contacts  ·  New

  7. Allow the use of Enter key on Admin password pop-ups.  ·  Under Review

  8. Disable file sharing by default  ·  Under Review

  9. On Hook Mode WITH "hot" connection always on  ·  New

  10. Provide a non-updating version of the Macintosh Package  ·  Under Review

  11. Comprehensive opt-out/opt-in process for RingEX SMS messages  ·  New

  12. Allow forwarding of reserved non-emergency numbers (I.e. 311) to local authority  ·  Under Review

  13. Show Microsoft Teams AD information for caller instead of extension only  ·  Under Review

  14. Automatic Agent State As "Available" Upon Agent Login to Max  ·  New

  15. Allow transferred emails to keep their place in queue  ·  Under Review

  16. Engage Digital - Create WFM IEX feed to take into account time spent working in ED  ·  Planned

  17. Allow E911 Addresses to be added to end user accounts with a simply one address or site selection.  ·  Under Review

  18. Salesforce plugin - Please update the product so that it supports lookup fields  ·  Under Review

  19. Feature Request : Ability to Filter in Analytics on how many callers that waited for a length of time in the Call Queue  ·  New

  20. Include "Microphone" and "Speaker" in MOS call card for phone calls