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  1. In Analytics>Performance Reports, the primary filters (upper row) should work together to generate reports.  ·  Implemented

  2. WFM - Ability to select date range when generating forecast  ·  Under Review

  3. Administration of SMS history when reassining extension  ·  Future Consideration

  4. Automatic Quarterly Export of Analytics  ·  Needs More Information

  5. Additional Adherence Reporting is required in Nice InContact Contact Center  ·  Under Review

  6. Ability to remove RCV icon on the RingCentral Desktop app Teams  ·  New

  7. RingSense: Free Admin License  ·  Already Exists

  8. Include a link in analytics page  ·  New

  9. Report on number of emails\interactions created per domain for a channel  ·  Future Consideration

  10. Suppress deleted call queue members from Call queue analytics  ·  Under Review

  11. Add options for enabling call recording announcement  ·  Under Review

  12. Request for Enhanced Audit Logs for Paging Groups  ·  New

  13. RingCentral AI Integration with Zoho CRM  ·  New

  14. Increase Reports Page Limit Settings for Contact Center  ·  Under Review

  15. separate user and extension from License & Inventory user download  ·  New

  16. View additional metrics without Performance Management add-on  ·  Under Review

  17. AI Notes is automatically turning off after logging back in  ·  New

  18. Auto email and additional archiving of Adoption and Usage analytics  ·  New

  19. Sync Hubspot contacts with RingCentral  ·  New

  20. Analytics filter by Time of call  ·  New