896 search results
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customer wants to customize notification "attempt to access account from a computer we did not recognize" · Under Review
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Limiting/blocking texting to certain contacts without blocking contact all together or limiting the hours to allow texts. · Under Review
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Emergency Text · New
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Allow the import and export of key assignments in Key Templates. · New
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Analytics access for Supervisor · New
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Template Tab with Pre-Configured Questionnaire · New
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Need Reports Greater than 6 months, Need one year · Planned
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Report upload in BI tool · Under Review
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International calls report · Under Review
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Add the Session ID column to exported Expanded All - Detailed Call Log Reports · Under Review
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Contact Center IVR press path summary analytics · Under Review
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The ability to download the mapping on Performance Reports · New
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Fax Usage By Line · Under Review
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Add Rental Phones on Cost Center Billing Details · New
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Quality planner - once an evaluation plan has expired, the plan disappears and results are not available · Under Review
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Bulk action or script on Disabling enforced SSO · New
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RC Helpdesk Ticketing · New
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"Dashboard only" license & dashboard URLs for RCCC · Future Consideration
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Revise the Side-by-side option to allow Viewing of two shared screens · Under Review
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Performance Reports- Calls Tab- Filtered for Missed and Answered Call · New