1203 search results
-
Manual Exports and Automated exports to support shorter intervals by default · Implemented
-
Template Tab with Pre-Configured Questionnaire · New
-
I would like to see the disconnect information in the QOS analytics reporting. · Needs More Information
-
RingCentral Analytics - Adoption and Usage to show both Private and Public teams in the listing. · Under Review
-
Add “Average Handling Time” column to Real-time Agent view · New
-
Report about the busiest times of day for inbound calls · Under Review
-
Multi-Day / Date-Range Analytics Report Generation · New
-
Allow the import and export of key assignments in Key Templates. · New
-
Add the Session ID column to Detailed Call Log Reports · New
-
Enable LTE based deskphone on RC platfrom · New
-
Improve International VoIP Call Routing · New
-
RC Helpdesk Ticketing · New
-
Adding a Custom field for a Calls in RC app Environment. · Will Not Implement
-
I would like a summary of all calls to scan for questions from customers to build a list of frequently asked questions. · New
-
Log RingCentral videos/meetings to my CRM · Planned
-
Contact Center IVR press path summary analytics · Under Review
-
The ability to download the mapping on Performance Reports · New
-
International calls report · Under Review
-
Report upload in BI tool · Under Review
-
Option for the system to exclude short-duration calls from being automatically scored · New