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UK Regional Redaction for RingSense for RingCX/RingEX/Sales · Under Review
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Make EMAIL ADDRESS an available Column in NICE Digital interactions · New
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Check Voicemail on Multiple Extensions Without Having to Logout of App and Back In · Under Review
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Display User Information Where the Call Was Initially Received Before Being Forwarded As Missed Call · New
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Enhance DTMF Signaling and Add Visibility Reporting in RingCentral App · New
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HubSpot Shared SMS Inbox Integration for Company Main/Direct Number · New
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Enhanced Dialer & Voicemail Control for Agents · Under Review
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RingSense QM Report - Interaction Arrival AI Analytics · Needs More Information
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📌 Feature Request: Ability for Agents to Escalate Calls via Form that Triggers Email Notifications · Under Review
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Further customization options for Smart ACR · New
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Dashboard availability without logging on · Future Consideration
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Enhanced Performance Report: Incorporating Missed Calls in Call Queue KPIs
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Enhance Call Logs: Show Disconnect Initiator and Call Release Type for Missed Calls · New
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Configurable RingCX Billing Time Zone · Will Not Implement
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RingCX Alerts Enhanced Functionality · Future Consideration
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Reporting of metrics broken down per day in a select period of time i.e. Only every Monday in a month · Planned
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Request for dead air/long pauses reporting feature in Ring Central · Under Review
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Proposal to Enhance Tracker Reporting with Key Phrase Metrics · New
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Hold CTRL + Zoom in via the mouse click wheel · Under Review
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Ability to disable weighted scoring so that multiple scores can be visible · Future Consideration